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Customer Service Representative

2 months ago

Lake City, Florida, United States Campus Usa Credit Union Full time

Job Summary:

Campus USA Credit Union is seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional member service, processing financial transactions accurately and efficiently, and promoting products and services that benefit our members.

Key Responsibilities:

  • Assist members with financial transactions, such as deposits, withdrawals, and transfers, while maintaining a high level of accuracy and attention to detail.
  • Identify opportunities to promote products and services that benefit members, while building a positive and professional relationship.
  • Balances daily transactions and verifies cash totals, investigating and resolving any discrepancies.
  • Welcome members and provide routine information concerning services, directing them to the appropriate department for specific information and service.
  • Provide friendly, professional, and personal service to all members, ensuring their name is used during transactions and work is accurate.

Requirements:

  • High School education or equivalent required.
  • 0-1 year of similar or related experience, with 6-12 months of cash handling and/or member service experience.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Attention to detail, with the ability to accurately process financial transactions and maintain accurate records.

Benefits:

Campus USA Credit Union offers a comprehensive benefits package, including 401K with up to 5% company match, holiday pay based on work schedule, paid time off, tuition reimbursement, paid parental leave, gym membership reimbursement, and other wellness benefits. We are an equal opportunity employer and strongly encourage health, well-being, and work-rest balance.