Customer Service Representative

5 days ago


Lake City, Florida, United States John Kasak - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at John Kasak - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their satisfaction and address any concerns.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Communication and Collaboration
    • Utilize excellent communication skills to efficiently meet the needs of customers and promote the development of our business.
    • Collaborate with other agency team members to ensure seamless customer service and support.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Problem-Solving Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving to resolve customer issues efficiently.
Benefits
  • Compensation and Growth Opportunities
    • Hourly pay plus commission/bonus structure.
    • Growth potential and opportunities for advancement within the agency.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days).
  • Health and Wellness
    • Health benefits to support your overall well-being.
  • Professional Development
    • Valuable career-building experience to enhance your skills and knowledge.


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