Bilingual Customer Service Representative
4 days ago
As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to engage with diverse clients, providing tailored solutions to their insurance needs.
Key Responsibilities
- Engage with clients through inbound and outbound calls, expertly presenting and explaining insurance products.
- Handle inquiries about policies, process new applications, and assist with changes or renewals.
- Update client records, track sales metrics, and follow up on leads to maximize every opportunity.
- Participate in team meetings to stay ahead of the curve with new products and market trends.
Requirements
To succeed in this role, you will need to possess a unique blend of skills, including:
- Strong communication abilities to connect with clients effectively.
- Active listening skills to fully understand clients' needs and concerns.
- Persuasive sales techniques to advocate for the best policies while maintaining genuine customer care.
- Problem-solving skills to address inquiries and resolve issues efficiently.
- An empathetic approach to build trust and rapport with clients.
- A proactive attitude toward organization and time management to keep daily agendas streamlined.
About Florida One Insurance
Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products and services. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success. We work with a wide range of reputable insurance carriers to ensure that you receive the best coverage at the most competitive rates.
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