Bilingual Customer Service Representative

4 days ago


Lake City, Florida, United States Florida One Insurance Full time
About the Role

As a Bilingual Customer Service Representative at Florida One Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to engage with diverse clients, providing tailored solutions to their insurance needs.


Key Responsibilities
  • Engage with clients through inbound and outbound calls, expertly presenting and explaining insurance products.
  • Handle inquiries about policies, process new applications, and assist with changes or renewals.
  • Update client records, track sales metrics, and follow up on leads to maximize every opportunity.
  • Participate in team meetings to stay ahead of the curve with new products and market trends.

Requirements

To succeed in this role, you will need to possess a unique blend of skills, including:

  • Strong communication abilities to connect with clients effectively.
  • Active listening skills to fully understand clients' needs and concerns.
  • Persuasive sales techniques to advocate for the best policies while maintaining genuine customer care.
  • Problem-solving skills to address inquiries and resolve issues efficiently.
  • An empathetic approach to build trust and rapport with clients.
  • A proactive attitude toward organization and time management to keep daily agendas streamlined.

About Florida One Insurance

Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products and services. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success. We work with a wide range of reputable insurance carriers to ensure that you receive the best coverage at the most competitive rates.



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