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Bilingual Customer Service Representative

2 months ago

Lake Worth, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, answering their questions and resolving any concerns in a professional and timely manner.
  • Sales and Merchandising: Assist customers in selecting the right products and services, and promote our products through effective merchandising and display techniques.
  • Inventory Management: Maintain accurate inventory levels, restock shelves, and ensure a clean and organized store environment.
  • Operations: Process sales transactions, handle customer returns and exchanges, and perform other tasks as needed to ensure efficient store operations.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Language Skills: Be fluent in English and Spanish, with the ability to communicate effectively with customers and colleagues in both languages.
  • Customer Service Skills: Provide exceptional customer service, with a focus on building strong relationships and ensuring customer satisfaction.
  • Technical Skills: Possess basic computer skills and the ability to learn our sales and inventory management systems.
Preferred Qualifications
  • Experience: Have at least one year of experience in a customer-facing role, preferably in a retail or sales environment.
  • Education: Possess a high school diploma or equivalent, with a focus on customer service and sales.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest level of service and support, and we are seeking a highly skilled and customer-focused individual to join our team.