Customer Relations Associate for Warehouse Operations

2 weeks ago


Lake Worth, Florida, United States Service Supply Full time

Position Title: On-Site Warehouse Customer Service

Job Category: Logistics

Requisition Number: ONSIT001668

Job Overview:

The On-Site Warehouse Customer Service role is pivotal in fostering and enhancing customer relations, ensuring both client satisfaction and organizational profitability. The ideal candidate will exhibit a positive attitude, a robust work ethic, and possess experience in customer service and fastener products.

Why Choose Service Supply:

  • Comprehensive Health, Vision, and Dental Benefits for Full-time Employees and Their Families
  • Paid Time Off Accrued from Day One
  • Paid Holidays
  • 401(K) Plan with Company Matching
  • Complimentary Life Insurance
  • Exclusive Partner Discounts

Key Responsibilities:

The On-Site Warehouse Customer Service Representative will be primarily responsible for:

  • Restocking customer bins as part of the managed inventory program.
  • Ensuring a well-organized and efficient workspace.
  • Maintaining and servicing company equipment on-site.
  • Communicating customer product usage and requirements to the purchasing team.
  • Tracking product lot information and ensuring proper stock rotation.
  • Updating the operations team on any changes in customer production or requirements.
  • Reviewing and expediting outstanding customer orders.
  • Collaborating with the Quality Control department on product approvals and rejections.
  • Coordinating the resolution of customer inquiries with sales and accounting teams.
  • Assisting in drafting and presenting Continuous Improvement Reviews to customers.
  • Adhering to the Service Supply Business Management System standards.
  • Performing other duties as assigned.

Qualifications, Skills & Abilities:

  • High school diploma or equivalent is required.
  • Basic understanding of fasteners, tools, and MRO supplies.
  • A minimum of 3 years of experience in an industrial warehousing or customer service environment.
  • Strong attention to detail, particularly in using software, monitoring task completion, and following up with customers.
  • Professional demeanor and appearance.
  • Excellent verbal and written communication skills, especially in discussing product specifications with customers.
  • Accountability in problem-solving and initiative in addressing customer issues.
  • Proficiency in Microsoft Excel and Word; ability to quickly learn company-specific database systems.
  • Physical ability to lift 40 pounds regularly.
  • Willingness to work overtime as required.
  • Valid driver's license.
  • Ability to pass drug and background screenings.

About Service Supply:

Service Supply operates numerous locations across North America, employing a diverse workforce dedicated to providing high-quality service and products.

Equal Opportunity Employer:

Service Supply is an Equal Opportunity Employer and does not discriminate based on any legally protected characteristics. All applications will be considered without regard to these characteristics.



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