Customer Relations Associate for Warehouse Operations
2 weeks ago
Position Title: On-Site Warehouse Customer Service
Job Category: Logistics
Requisition Number: ONSIT001668
Job Overview:
The On-Site Warehouse Customer Service role is pivotal in fostering and enhancing customer relations, ensuring both client satisfaction and organizational profitability. The ideal candidate will exhibit a positive attitude, a robust work ethic, and possess experience in customer service and fastener products.
Why Choose Service Supply:
- Comprehensive Health, Vision, and Dental Benefits for Full-time Employees and Their Families
- Paid Time Off Accrued from Day One
- Paid Holidays
- 401(K) Plan with Company Matching
- Complimentary Life Insurance
- Exclusive Partner Discounts
Key Responsibilities:
The On-Site Warehouse Customer Service Representative will be primarily responsible for:
- Restocking customer bins as part of the managed inventory program.
- Ensuring a well-organized and efficient workspace.
- Maintaining and servicing company equipment on-site.
- Communicating customer product usage and requirements to the purchasing team.
- Tracking product lot information and ensuring proper stock rotation.
- Updating the operations team on any changes in customer production or requirements.
- Reviewing and expediting outstanding customer orders.
- Collaborating with the Quality Control department on product approvals and rejections.
- Coordinating the resolution of customer inquiries with sales and accounting teams.
- Assisting in drafting and presenting Continuous Improvement Reviews to customers.
- Adhering to the Service Supply Business Management System standards.
- Performing other duties as assigned.
Qualifications, Skills & Abilities:
- High school diploma or equivalent is required.
- Basic understanding of fasteners, tools, and MRO supplies.
- A minimum of 3 years of experience in an industrial warehousing or customer service environment.
- Strong attention to detail, particularly in using software, monitoring task completion, and following up with customers.
- Professional demeanor and appearance.
- Excellent verbal and written communication skills, especially in discussing product specifications with customers.
- Accountability in problem-solving and initiative in addressing customer issues.
- Proficiency in Microsoft Excel and Word; ability to quickly learn company-specific database systems.
- Physical ability to lift 40 pounds regularly.
- Willingness to work overtime as required.
- Valid driver's license.
- Ability to pass drug and background screenings.
About Service Supply:
Service Supply operates numerous locations across North America, employing a diverse workforce dedicated to providing high-quality service and products.
Equal Opportunity Employer:
Service Supply is an Equal Opportunity Employer and does not discriminate based on any legally protected characteristics. All applications will be considered without regard to these characteristics.
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