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Bilingual Insurance Customer Support Specialist
2 months ago
Join our team at Paul Roca - State Farm Agency as a Bilingual Insurance Customer Support Specialist. We are seeking a dedicated and compassionate individual to enhance our customer service experience. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and care.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain strong customer relationships through effective follow-up.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients about various insurance solutions.
What We Offer:
- Starting hourly wage of $14.00 for entry-level candidates, with opportunities for bonuses and pay increases upon obtaining a license.
- Retirement savings plan.
- Health coverage.
- Valuable experience in the insurance industry.
- Potential for career advancement within our agency.
Qualifications:
- Bilingual proficiency in Spanish and English is required.
- Ability to obtain a customer representative 440 license within 90 days of employment (cost covered if necessary).
- Strong communication skills, both written and verbal.
- Self-driven and detail-oriented.
- Proactive problem-solving abilities.
- Team-oriented mindset.
- Capability to assess customer needs and conduct effective interviews.
- Ability to connect with customers on a personal level.
This position is affiliated with a State Farm independent contractor agent. Employees must successfully complete all necessary licensing and training requirements. Please note that employees of State Farm agents are not employees of State Farm Insurance Companies.
