Call Center Representative

2 weeks ago


Brea, California, United States Service Champions Plumbing, Heating & Air Full time
Job Summary

Service Champions is seeking a highly skilled Client Services Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong ability to problem-solve.

Key Responsibilities:

  • Receive and respond to high-volume inbound calls in a fast-paced environment.
  • Make outbound calls to existing clients to book appointments and provide exceptional customer service.
  • Use critical thinking skills to solve problems and make sound judgment calls.
  • Proactively gain and maintain a full understanding of our portfolio of products and services.
  • Enter accurate and detailed records of client interactions and actions taken.

Requirements:

  • 3-5 years of Call Center experience preferred.
  • HVAC & Plumbing Industry experience is a plus.
  • Ability to talk and type accurately; typing speed of at least 45 wpm.
  • Dedicated to providing superior client service.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Strong judgment skills to make sound business decisions.
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
  • Bilingual Spanish is a plus.
  • Satisfactory passing of mandatory pre-employment drug screen & background check.

Physical Requirements:

  • Regularly required to sit; use hands to handle or feel and type.
  • Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues.
  • Frequently required to reach with hands and arms.
  • Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
  • May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Service Champions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Company Description:

Service Champions/JW is a highly established Residential Plumbing, Heating and Air Conditioning company, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded.



  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, helping them navigate the healthcare system and make informed decisions about their care.Key...


  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, helping them navigate the healthcare system and make informed decisions about their care.Key...


  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...


  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone.Key ResponsibilitiesTriage incoming calls and assess patient needsProvide healthcare options and facilitate referrals to primary...


  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center professional to join our team. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients and families, ensuring they receive the best possible care.Key ResponsibilitiesTriage incoming calls and assess patient needsProvide healthcare options...


  • Brea, California, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. In this role, you will be responsible for providing expert healthcare advice and referrals to patients, while working collaboratively with our healthcare team to ensure seamless care coordination.Key ResponsibilitiesTriage incoming calls...


  • Brea, California, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...


  • Brea, California, United States Providence Health & Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, assessing their needs, and connecting them with the right resources and care.Key ResponsibilitiesTriage...


  • Brea, California, United States Providence Service Full time

    Job SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Medical Foundation. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...


  • Brea, California, United States Workway Full time

    At Workway BancForce, we're dedicated to connecting talented individuals with exciting career opportunities. As a Contact Center Representative, you'll play a vital role in delivering exceptional customer service to our clients.Your Key Responsibilities:Provide top-notch support to clients via phone, ensuring their needs are met and exceeded.Communicate...


  • Brea, California, United States Service Champions Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and enthusiastic Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.Key Responsibilities:Receive and...


  • Brea, California, United States American First Credit Union Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at American First Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, resolving issues, and identifying solutions that meet their needs.Key ResponsibilitiesAnswer inbound phone calls and...


  • Brea, California, United States Providence Health & Service Full time

    Job SummaryUnder the direction of the Supervisor/Manager, this position is responsible for providing exceptional patient care and support through triaging incoming calls, assessing needs, and offering appropriate healthcare options. The ideal candidate will have a strong background in nursing and excellent communication skills to effectively educate callers...


  • Brea, California, United States Providence Health & Service Full time

    Job SummaryUnder the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs, and providing appropriate healthcare options, including facilitating referrals to primary providers, healthcare facilities, and community resources. The ideal candidate will have a strong background in nursing and excellent...


  • Brea, California, United States Meduit Full time

    Job Title: Call Center Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, resolving their self-pay balances, and ensuring a...


  • Brea, California, United States Professional Search Group - OC Full time

    Member Service Representative OpportunityProfessional Search Group - OC is seeking a highly skilled Member Service Representative to join their team. As a key member of the Contact Center, this individual will be responsible for delivering exceptional member service by handling a wide range of credit union products and services.Key Responsibilities:Process...


  • Brea, California, United States American First Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at American First Credit Union. As a key member of our contact center, you will play a vital role in providing exceptional service to our members, resolving issues, and identifying solutions that meet their needs.ResponsibilitiesProvide excellent...


  • Brea, California, United States Meduit Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to patients and resolving their account balances in a timely and professional manner.Key...


  • Brea, California, United States Service Champions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Client Services Team, you will be responsible for delivering exceptional service to our clients, resolving their concerns, and ensuring their satisfaction and loyalty.Key...


  • Brea, California, United States Professional Search Group - Orange County Full time

    Job OverviewProfessional Search Group OC is seeking a skilled Customer Service Representative to join their clients team. The ideal candidate will be responsible for delivering exceptional member service by handling transactions, processing deposits, loan payments, and withdrawals, while also generating qualified product referrals.This role involves working...