Call Center Representative

4 weeks ago


Brea, California, United States Service Champions Plumbing, Heating & Air Full time
Job Summary

Service Champions is seeking a highly skilled Client Services Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong ability to problem-solve.

Key Responsibilities:

  • Receive and respond to high-volume inbound calls in a fast-paced environment.
  • Make outbound calls to existing clients to book appointments and provide exceptional customer service.
  • Use critical thinking skills to solve problems and make sound judgment calls.
  • Proactively gain and maintain a full understanding of our portfolio of products and services.
  • Enter accurate and detailed records of client interactions and actions taken.

Requirements:

  • 3-5 years of Call Center experience preferred.
  • HVAC & Plumbing Industry experience is a plus.
  • Ability to talk and type accurately; typing speed of at least 45 wpm.
  • Dedicated to providing superior client service.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Strong judgment skills to make sound business decisions.
  • Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
  • Bilingual Spanish is a plus.
  • Satisfactory passing of mandatory pre-employment drug screen & background check.

Physical Requirements:

  • Regularly required to sit; use hands to handle or feel and type.
  • Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues.
  • Frequently required to reach with hands and arms.
  • Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
  • May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Service Champions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Company Description:

Service Champions/JW is a highly established Residential Plumbing, Heating and Air Conditioning company, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded.



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