Customer Service Advocate
3 weeks ago
Job Summary
The Customer Service Advocate will support the Call Center Team and internal departments by advocating on behalf of members and helping them navigate the managed care system. This role is responsible for resolving customer inquiries through multiple channels, maintaining computer systems, and coordinating special projects and events.
Key Responsibilities
- Provide exceptional customer service to members and internal departments
- Resolve customer inquiries through phone, email, and chat
- Maintain accurate and up-to-date records in computer systems
- Coordinate special projects and events to support the Call Center Team and internal departments
Requirements
- 2 years of customer service experience in a healthcare setting
- Basic MS Windows, Excel, Word, and Outlook skills
About Providence
Providence is a comprehensive health care organization serving more than 120,000 caregivers across seven states. We are committed to providing exceptional patient care and advancing best practices in healthcare. Our team is dedicated to creating an inclusive workplace where diversity is valued and everyone is essential, heard, and respected.
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