Customer Outreach Coordinator
6 days ago
We are seeking a highly motivated and customer-focused Community Outreach Representative to join our team at AI Group. As a Community Outreach Representative, you will play a critical role in expanding our AT&T campaign, which aims to provide local communities with accessible and affordable communication tools.
The successful candidate will be responsible for qualifying and enrolling potential prospects, assisting them through the sign-up process, and communicating with local community members directly. You will also be responsible for generating interest and excitement for AT&T products and services, and helping customers connect with our offerings.
Key Responsibilities:
- Engage with prospective customers in the local community, educate them about AT&T's products and services, and assist them through the qualification and sign-up process
- Qualify potential customers to determine their eligibility for specialized products
- Drive a high level of self-generated lead activity to create a referral pipeline
- Collaborate with fellow Community Outreach Representatives and the customer service team to learn best practices and develop streamlined outreach and marketing methods
- Deliver an exceptional customer experience throughout the entire sign-up process, as well as continuing to offer support even after enrolled in the program
- Actively contribute to a positive, engaging work environment by collaborating and maintaining professional, friendly relationships across all teams and departments
Requirements:
- Associates degree in business, communications, or marketing is highly preferred, but not necessary
- At least 1-2 years of customer service, sales, community involvement, or any other applicable experience
- High level of emotional intelligence and superior communication skills
- Professional, reliable, and genuine demeanor with a proven track record of building effective relationships with community members, co-workers, and clients
- Entrepreneurial-minded with a high level of motivation and desire for growth
- Highly attentive, excellent listener, and exceptional organizational and time management skills
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