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Healthcare Reception Specialist

2 months ago

Philadelphia, Pennsylvania, United States Align ENT & Allergy Full time
Position Overview

Align ENT & Allergy is in search of a meticulous and service-oriented Healthcare Reception Specialist to enhance our operations within the Vernose & McGrath division. In this role, you will be pivotal in delivering exceptional service to our patients while ensuring the seamless functioning of our practice.

As a trusted provider of ENT and Allergy care, Align ENT & Allergy is committed to improving patient health through tailored treatment strategies and empathetic support.

Key Responsibilities
  • Greet and register patients, ensuring precise entry of their information into our electronic medical records system.
  • Manage appointment scheduling and confirmations, collaborating with medical staff to maximize operational efficiency.
  • Handle incoming calls, respond to patient queries, and route calls to the appropriate departments.
  • Assist patients in completing necessary documentation and gathering insurance details.
  • Process patient payments accurately and maintain thorough records of transactions.
  • Update and manage patient files, ensuring confidentiality and accuracy at all times.
  • Facilitate patient flow to enhance their experience and optimize resource utilization.
  • Work with insurance providers to secure pre-authorizations for medical services when required.
Qualifications
  • High school diploma or equivalent qualification.
  • Prior experience in a medical receptionist role or similar customer service position.
  • Strong verbal and written communication skills.
  • Exceptional attention to detail and organizational skills.
  • Proficient in electronic medical records systems and basic computer applications.
  • Familiarity with medical terminology and procedures.
  • Outstanding customer service abilities with a warm and approachable demeanor.
  • Capability to thrive in a collaborative team environment.
  • Adaptability to changing circumstances and effective task prioritization.
  • Dependable and punctual with a strong commitment to work ethics.
Employee Benefits

We offer a comprehensive benefits package that includes:

  • Health Insurance
  • Vision Coverage
  • Dental Insurance
  • 401K Retirement Plan
  • Paid Time Off