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Healthcare Reception Specialist

2 months ago

Philadelphia, Pennsylvania, United States Align ENT & Allergy Full time
Position Overview

Align ENT & Allergy is actively seeking a meticulous and proactive Healthcare Reception Specialist to enhance our operations within the Vernose & McGrath division. In this role, you will be instrumental in delivering outstanding service to our patients while ensuring the efficient functioning of our practice.

As a Patient Services Coordinator, you will engage in a collaborative and patient-focused atmosphere, contributing significantly to our commitment to providing exceptional ENT and Allergy care.

Key Responsibilities
  • Greet and register patients, ensuring precise entry of their information into our electronic medical records system.
  • Manage appointment scheduling and confirmations, working closely with physicians and staff to maximize operational efficiency.
  • Handle incoming calls, respond to patient inquiries, and route calls to the appropriate team members.
  • Assist patients in completing necessary documentation and gather insurance details.
  • Process patient payments accurately and maintain thorough records of transactions.
  • Update and manage patient records, ensuring confidentiality and precision.
  • Facilitate patient flow to guarantee a seamless experience and optimal resource utilization.
  • Collaborate with insurance providers to secure pre-authorizations for medical services as required.
Qualifications
  • High school diploma or equivalent qualification.
  • Prior experience in a medical receptionist role or a similar customer service position.
  • Exceptional verbal and written communication capabilities.
  • Strong organizational skills and attention to detail.
  • Familiarity with electronic medical records systems and basic computer applications.
  • Understanding of medical terminology and procedures.
  • Outstanding customer service abilities with a warm and empathetic approach.
  • Capacity to thrive in a team-oriented setting.
  • Adaptability to changing circumstances and effective task prioritization.
  • Dependable and punctual with a robust work ethic.
Employee Benefits

We offer a comprehensive benefits package that includes:

  • Health Insurance
  • Vision Coverage
  • Dental Insurance
  • 401K Retirement Plan
  • Paid Time Off