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Reception Operations Leader

2 months ago

Philadelphia, Pennsylvania, United States Concord Hospitality Full time

Join Our Team as a Front Desk Supervisor

At Concord Hospitality, we are in search of dedicated associates and leaders who are passionate about delivering exceptional service. As a Front Desk Supervisor, you will be at the heart of our hotel operations, engaging with guests and leading a cohesive team focused on excellence.

Your role is vital to shaping the guest experience. With your proactive, responsive, and caring approach, you will significantly enhance our guests' stays.

Key Responsibilities:

  • Deliver the highest quality of service to guests consistently.
  • Efficiently check guests in and out with a friendly demeanor.
  • Manage guest mail and messages according to established protocols.
  • Acquire comprehensive knowledge of hotel staff, room configurations, rates, amenities, and sales strategies.
  • Process reservation requests promptly.
  • Answer the switchboard following proper telephone etiquette.
  • Coordinate room blocking and manage special requests.
  • Assist in monitoring room availability and collaborate with management on yield management strategies.
  • Oversee safe deposit handling per established guidelines.
  • Maintain a clean and welcoming lobby and front desk area.
  • Understand emergency and security procedures thoroughly.

Why Work with Us?

Our full-time associates enjoy competitive wages and a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels. We also prioritize training, development, and career advancement opportunities.

At Concord, our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to creating a positive work environment where every associate is valued and respected.

We believe in fostering a culture that prioritizes our associates, and our Associate First policy is integral to our operations. Join us in a workplace that values your contributions and supports your growth.

If you take pride in your work and are dedicated to exceeding guest expectations, we invite you to explore this opportunity.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Rate of Pay: $21.00