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Healthcare Reception Specialist

2 months ago


Philadelphia, Pennsylvania, United States Align ENT & Allergy Full time

Align ENT & Allergy is actively looking for a committed and detail-oriented Healthcare Reception Specialist to enhance our operations within the Vernose & McGrath division. In this role, you will play a vital part in delivering exceptional service to our patients while ensuring the efficient functioning of our practice.

As a reputable healthcare provider specializing in ENT and Allergy services, Align ENT & Allergy is dedicated to improving patient health through tailored treatment strategies and empathetic care.

Key Responsibilities
  • Greet and register patients, ensuring precise input of patient data into the electronic medical records system.
  • Organize and confirm patient appointments, collaborating with physicians and other staff to maximize operational efficiency.
  • Handle incoming calls, respond to patient questions, and route calls to the appropriate departments.
  • Assist patients in completing necessary documentation and gathering insurance details.
  • Process patient payments accurately, maintaining thorough records of transactions.
  • Update and manage patient files, ensuring confidentiality and precision.
  • Facilitate patient flow to provide a seamless experience and optimal resource utilization.
  • Work with insurance providers to secure pre-authorizations for medical services when required.

Qualifications

  • High school diploma or equivalent qualification.
  • Prior experience in a medical receptionist role or a similar customer service position.
  • Strong verbal and written communication skills.
  • Meticulous attention to detail and organizational skills.
  • Familiarity with electronic medical records systems and basic computer applications.
  • Understanding of medical terminology and procedures.
  • Outstanding customer service abilities with a warm and caring approach.
  • Ability to thrive in a collaborative team environment.
  • Adaptability to changing priorities and effective task management.
  • Dependable and punctual with a solid work ethic.

Employee Benefits

  • Health Benefits
  • Vision Coverage
  • Dental Insurance
  • 401K Plan
  • Paid Time Off