Audio Visual Maintenance Technician

4 days ago


Menlo Park, California, United States EOS USA Full time

Job Summary:

The Audio Visual Maintenance Technician will provide technical support for video conferencing equipment and systems. This role is responsible for resolving issues related to in-room technology, AV/VC equipment failure, and software configurations. The successful candidate will have strong technical skills, excellent customer service skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provide technical support for video conferencing equipment and systems
  • Resolve issues related to in-room technology, AV/VC equipment failure, and software configurations
  • Conduct root cause analyses to improve processes and trend reoccurring issues
  • Commission retrofits and new builds
  • Perform break fix tasks within target SLA response window
  • Maintain accurate tagging and data entry of all tasks, projects, and requests performed
  • Form strong partnerships with local teams and stakeholders
  • Provide white glove technical support for high-profile events
  • Assist, train, and advise Tier 1 technicians on signal flow and inspections best practices
  • Initiate vendor cases and RMA's for equipment
  • Advise and QC integrators on client installation standards
  • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations
  • Track inventory of on-site supplies, consumables, and assets
  • Maintain up-to-date knowledge of relevant industry standard hardware as well as client proprietary tools

Requirements:

  • Ability to be self-motivated and accountable in a fast-paced, independent environment
  • Ability to think creatively as well as methodically regarding technical issues
  • Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
  • Strong interpersonal, customer service, and conflict resolution skills
  • Willingness to learn and adapt to client culture
  • Ability to work both independently as well as with a team
  • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work


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