AV/VC Maintenance Technician Tier 2 Specialist

6 days ago


Menlo Park, California, United States EOS USA Full time
Job Summary

We are seeking a highly skilled AV/VC Maintenance Technician Tier 2 to join our team at EOS USA. As a key member of our technical support team, you will be responsible for providing expert-level support for video conferencing equipment and ensuring seamless communication experiences for our clients.

Key Responsibilities
  • Provide primary on-site technical support for video conferencing equipment, resolving issues related to hardware, software, and signal flow.
  • Collaborate with internal stakeholders, including Helpdesk, Facilities, and Executive Support, to ensure timely resolution of technical issues.
  • Perform routine maintenance and repair tasks on video conferencing equipment to maintain high uptime and address primary issues.
  • Document and track all tasks, projects, and requests performed, ensuring accurate data entry and tagging.
  • Develop and maintain strong relationships with clients, providing white-glove technical support for C-suite and high-level management.
  • Assist in training and advising Tier 1 technicians on signal flow and inspections best practices.
  • Initiate Cisco TAC cases and vendor RMA's for equipment, ensuring timely resolution and minimizing downtime.
  • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations.
  • Monitor and maintain up-to-date knowledge of relevant industry-standard hardware and client proprietary tools.
Requirements
  • Ability to work independently in a fast-paced environment, with strong problem-solving and analytical skills.
  • Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow.
  • Strong interpersonal, customer service, and conflict resolution skills, with a predisposition to de-escalate technical issues.
  • Ability to work both independently and as part of a team, with a willingness to learn and adapt to client culture.
  • Physical ability to lift heavy objects and perform physical integration/maintenance work.
What We Offer

EOS USA is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We offer a competitive salary range of $32.69-$36.06 USD, commensurate with experience and qualifications.



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