Technical Support Analyst

2 weeks ago


Wilton, Iowa, United States Insight Global Full time

Position Overview: Insight Global is seeking a dedicated Desktop Support Specialist to provide exceptional technical assistance to end-users. This role is pivotal in ensuring the smooth operation of computer systems and related technologies.

Key Responsibilities:

  • Deliver technical support for desktops, laptops, and peripherals.
  • Assist users with software installation, configuration, and troubleshooting.
  • Resolve technical issues via in-person, phone, or electronic communication.
  • Monitor and maintain compliance with IT standards and procedures.
  • Serve as a primary contact for Tier 1 and Tier 2 support in a global environment.
  • Conduct user training and provide guidance on hardware and software usage.

Qualifications:

  • 3-4 years of relevant experience in a technical support role.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office Suite, Office 365, and Windows operating systems.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to build and maintain customer relationships.

Preferred Skills:

  • Experience with audio/visual equipment.

Compensation: Pay range is $27-$29 per hour.



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