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Desktop Support Specialist

2 months ago

Wilton, Iowa, United States Insight Global Full time
Job Description

Job Summary:

Insight Global is seeking a skilled Desktop Support Specialist to provide technical assistance to computer users. The ideal candidate will have experience with computer build-out and setup, imaging, application installs, and configuration.

Key Responsibilities:

  • Configure, troubleshoot, and support desktops, laptops, peripherals, and cell phones.
  • Provide technical assistance to computer users in person, via telephone, or electronically.
  • Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Log all customer requests and updates calls utilizing the designated call handling and tracking system.
  • Provide Helpdesk, Deskside, and Walkup hardware and software support as needed.
  • Follow all IT standard processes and procedures along with monitoring license compliance.

Requirements:

  • 4 years of relevant experience.
  • Excellent written and verbal communication skills.
  • Experience with Microsoft Office Suite, Office 365, and Microsoft Windows 7 & Windows 10.
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner.