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Technical Support Analyst

2 months ago

Wilton, Iowa, United States Insight Global Full time

Key Responsibilities:

Provide comprehensive technical support to end-users experiencing issues with their computer systems.

Configure, troubleshoot, and maintain desktops, laptops, and associated peripherals.

Assist users with inquiries and resolve technical problems through various communication channels.

Ensure adherence to IT standards and procedures while monitoring software license compliance.

Support the 24/7 Global Support framework by acting as the primary contact for problem resolution.

Manage the installation, diagnosis, repair, and upgrade of hardware and software to maintain optimal performance.

Conduct timely troubleshooting of technical issues and deliver user training and assistance as needed.

Essential Qualifications:

3-4 years of relevant experience in a technical support role.

Strong written and verbal communication abilities.

Proficient in computer setup, imaging, application installation, and configuration.

Ability to analyze data and report issues effectively using written and graphical formats.

Exceptional customer service skills with a focus on building strong relationships.

Solid troubleshooting capabilities and a self-motivated approach to teamwork.

Experience with Microsoft Office Suite, Office 365, and Windows 7 & 10.

Preferred Skills:

Experience with audio/visual technology.

Compensation: $27-$29 per hour.