IT Support Specialist

2 weeks ago


Wilton, Iowa, United States Insight Global Full time

Position Title: Desktop Support Technician

Compensation: $24-29/hr

Contract Duration: 18 Months

Essential Skills & Qualifications:

  • Minimum of 4 years of relevant experience in technical support.
  • Strong written and verbal communication abilities.
  • Proficient in computer assembly, setup, imaging, software installation, and configuration.
  • Exceptional customer service aptitude with a deep understanding of relationship management.
  • Advanced troubleshooting capabilities.
  • Self-driven team player with outstanding interpersonal skills.
  • Ability to effectively engage with clients, vendors, and network services.
  • Familiarity with Microsoft Office Suite, Office 365, and Windows 7 & 10.

Preferred Skills:

  • Experience in Audio/Visual technology.

Job Overview:

Insight Global is seeking a dedicated desktop support technician. This role involves providing technical assistance to users, configuring, troubleshooting, and supporting desktops, laptops, peripherals, and mobile devices. The technician will address inquiries and resolve computer-related issues for clients through various communication methods.

The responsibilities include assisting with the use of hardware and software, ensuring compliance with IT standards, and supporting a 24/7 global support process as a Tier 1/Tier 2 contact for incidents. The technician will maintain in-house computer systems, including ordering, installing, diagnosing, repairing, and upgrading hardware and software to ensure optimal performance.

Key Responsibilities:

  • Demonstrate leadership by taking ownership of customer issues and escalating as necessary.
  • Utilize strong computer skills to research, diagnose, and resolve customer issues.
  • Adhere to standard procedures for handing off unresolved issues to appropriate teams.
  • Document knowledge in the form of tech notes and articles.
  • Provide exceptional customer service and accurate feedback in a professional manner.
  • Assist with the installation, configuration, and ongoing usability of desktop systems and peripherals.
  • Perform remote troubleshooting using diagnostic techniques and relevant inquiries.
  • Log all customer requests and update records using the designated tracking system.
  • Provide Helpdesk, Deskside, and Walkup support as required.
  • Maintain general knowledge of all standard products as defined by engagement.
  • Carry out additional duties as assigned.

Approximate Pay Range: $27-30/hr



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