IT Support Technician
2 weeks ago
Position Overview: Insight Global is seeking a dedicated Desktop Support Specialist to provide essential technical assistance to users. This role is pivotal in ensuring the smooth operation of computer systems and peripherals.
Key Responsibilities:
- Deliver technical support for desktops, laptops, and mobile devices.
- Configure, troubleshoot, and maintain hardware and software systems.
- Assist users with inquiries regarding computer operations, including software installations and office applications.
- Monitor compliance with IT standards and processes.
- Act as a primary contact for Tier 1 and Tier 2 support, managing incidents and problems effectively.
- Conduct training sessions for end-users to enhance their understanding of systems and software.
Qualifications:
- 3-4 years of relevant experience in IT support.
- Strong written and verbal communication abilities.
- Proficient in Microsoft Office Suite, Office 365, and Windows operating systems.
- Exceptional customer service skills and relationship management.
- Proven troubleshooting capabilities and analytical skills.
Preferred Skills:
- Experience with audio/visual equipment.
Compensation: The hourly pay range for this position is $27-$29.
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