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IT Support Technician

2 months ago


Wilton, Iowa, United States Insight Global Full time
Job Overview

Position Summary: We are seeking a skilled IT Support Technician to provide exceptional technical assistance to our users. This role is crucial in ensuring the smooth operation of our computer systems and peripherals.

Key Responsibilities:

  • Provide technical support for desktops, laptops, and peripherals.
  • Assist users with software installation, configuration, and troubleshooting.
  • Resolve technical issues via in-person, phone, or electronic communication.
  • Ensure compliance with IT standards and monitor software licensing.
  • Support the 24/7 Global Support process as a Tier 1 / Tier 2 contact.
  • Maintain and upgrade hardware and software to optimize performance.
  • Conduct training sessions for end-users as needed.

Qualifications:

  • 3-4 years of relevant experience in IT support.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Office Suite, Office 365, and Windows 7 & 10.
  • Excellent customer service and relationship-building skills.
  • Ability to analyze data and report issues effectively.
  • Self-motivated team player with strong interpersonal skills.

Preferred Skills:

  • Experience with audio/visual technology.

This position is essential for maintaining the integrity of our IT infrastructure and ensuring user satisfaction.