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IT Support Technician
2 months ago
Position Summary: We are seeking a skilled IT Support Technician to provide exceptional technical assistance to our users. This role is crucial in ensuring the smooth operation of our computer systems and peripherals.
Key Responsibilities:
- Provide technical support for desktops, laptops, and peripherals.
- Assist users with software installation, configuration, and troubleshooting.
- Resolve technical issues via in-person, phone, or electronic communication.
- Ensure compliance with IT standards and monitor software licensing.
- Support the 24/7 Global Support process as a Tier 1 / Tier 2 contact.
- Maintain and upgrade hardware and software to optimize performance.
- Conduct training sessions for end-users as needed.
Qualifications:
- 3-4 years of relevant experience in IT support.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite, Office 365, and Windows 7 & 10.
- Excellent customer service and relationship-building skills.
- Ability to analyze data and report issues effectively.
- Self-motivated team player with strong interpersonal skills.
Preferred Skills:
- Experience with audio/visual technology.
This position is essential for maintaining the integrity of our IT infrastructure and ensuring user satisfaction.