Technical Support Specialist

2 weeks ago


Wilton, Iowa, United States Insight Global Full time

Key Responsibilities:

Provide technical support to end-users, ensuring efficient operation of computer systems and peripherals.

Qualifications:

  • 3-4 years of relevant experience in IT support.
  • Strong written and verbal communication abilities.
  • Proficient in computer setup, imaging, application installation, and configuration.
  • Capable of analyzing data and effectively reporting issues in both written and graphical formats.
  • Exceptional customer service skills with a focus on building strong relationships.
  • Advanced troubleshooting capabilities.
  • Self-driven team player with excellent interpersonal skills.
  • Able to collaborate effectively with clients, vendors, and IT services.
  • Familiarity with Microsoft Office Suite, Office 365, and Windows 7 & 10.

Preferred Skills:

Experience with audio/visual systems.

Daily Duties: The role involves delivering technical assistance to users, configuring, troubleshooting, and supporting desktops, laptops, peripherals, and mobile devices. Address inquiries and resolve technical issues for clients through various communication channels. Assist users with hardware and software applications, including installation, printing, and operating systems. Adhere to IT standard processes and monitor compliance with licensing agreements. Support the global IT service process by acting as the primary contact for problem resolution. Responsibilities include maintaining in-house computer systems, which encompasses ordering, installing, diagnosing, repairing, and upgrading hardware and software to ensure optimal performance. Timely and accurate troubleshooting of issues is essential, along with providing necessary training and support to end-users.

Compensation: $27-$29 per hour.



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