IT Support Specialist

2 weeks ago


Wilton, Iowa, United States Insight Global Full time

Position Title: Desktop Support Technician

Compensation: $24-$29 per hour

Contract Duration: 18 Months

Essential Skills & Qualifications:

  • Minimum of 4 years of relevant experience in technical support.
  • Exceptional written and verbal communication abilities.
  • Proficient in computer assembly, setup, imaging, application installations, and configurations.
  • Strong customer service aptitude with a focus on building customer relationships.
  • Advanced troubleshooting capabilities.
  • Self-driven team player with excellent interpersonal skills.
  • Able to effectively communicate with clients, vendors, and network services.
  • Familiarity with Microsoft Office Suite, Office 365, and Windows 7 & 10.

Desirable Skills & Experience:

  • Experience in Audio/Visual support.

Job Overview:

Insight Global is seeking a dedicated on-site Desktop Support Technician. This role involves providing technical assistance to end-users, configuring, troubleshooting, and supporting desktops, laptops, peripherals, and mobile devices. The technician will address inquiries and resolve computer-related issues for clients through various communication methods.

The responsibilities include:

  • Assisting users with hardware and software issues, including installation, printing, and operating systems.
  • Adhering to IT standard processes and procedures while ensuring compliance with licensing.
  • Supporting a 24/7 Global Support process as a Tier 1/Tier 2 contact for incidents.
  • Maintaining and supporting in-house computer systems, desktops, and peripherals.
  • Ordering, installing, diagnosing, repairing, and upgrading hardware and software to ensure optimal performance.
  • Timely troubleshooting of issues and providing end-user training as necessary.

Key Responsibilities:

  • Demonstrating leadership and ownership of customer-reported issues, escalating as necessary.
  • Utilizing strong computer skills to research, diagnose, and resolve customer issues.
  • Complying with procedures for handing off unresolved issues to appropriate teams.
  • Documenting knowledge in the form of tech notes and articles.
  • Providing exceptional customer service and professional feedback.
  • Assisting with the installation and configuration of desktop computers and peripheral equipment.
  • Performing remote troubleshooting using diagnostic techniques.
  • Logging customer requests and updating calls in the designated tracking system.
  • Offering Helpdesk, Deskside, and Walkup support as required.
  • Maintaining general knowledge of all standard customer products.
  • Executing additional duties as assigned.

Approximate Pay Range: $27-$30 per hour



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