Account Services Representative
2 weeks ago
Key Responsibilities
- Serve as the main point of contact for all client inquiries and requirements.
- Produce Open Order Reports and hold regular meetings with clients to resolve any pending issues.
- Oversee the reordering process for customers.
- Ensure timely responses to client questions within a 24-hour timeframe.
- Assist the R&D Lead with requests related to New Product Development.
- Maintain critical data within the ERP system.
- Coordinate the approval of artwork with clients and suppliers.
- Verify the accuracy of production details provided by clients.
- Collaborate with various departments as needed.
- Engage in both internal and external meetings as required.
- Provide regular updates to the R&D Lead on project progress and escalate issues when necessary.
- Adhere to safety protocols in Production and Laboratory settings.
- Exhibit enthusiasm for the Tri-Pac work culture.
- Generate Customer-Supplied Inventory Reports.
- Accurately process customer Purchase Orders.
- A Bachelor's degree in a relevant discipline or equivalent experience is preferred.
- Exhibit strong organizational capabilities and the ability to juggle multiple projects simultaneously.
- Possess excellent computer proficiency and communication skills.
- Demonstrate a proactive work ethic, meeting deadlines, and prioritizing client needs.
- Experience with ERP systems is essential.
Tri-Pac, Inc. provides a Competitive Salary & Benefits Package, including Unlimited PTO for salaried employees, Insurance, 401K, Life Insurance, and Ongoing Training. The company encourages continuous education through Education Assistance to promote personal growth.
Empowering Your Potential, Shaping Our Future Together
We appreciate your interest in joining Tri-Pac, Inc.
Tri-Pac, Inc. is an Equal Opportunity Employer, committed to fostering a diverse workplace.
Note to Staffing & Recruitment Agencies: Tri-Pac, Inc. does not accept unsolicited CVs or applications from agencies. The company reserves the right to contact candidates directly and disclaims any responsibility for fees associated with unsolicited applications.
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