Patient Service Representative Float

1 week ago

South Bend, Indiana, United States The South Bend Clinic Full time

Job Summary

The South Bend Clinic is seeking a highly skilled and customer-focused Patient Service Representative Float to join our team. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced healthcare environment.

Key Responsibilities

  • Greets and welcomes patients in a professional and respectful manner, ensuring a positive first impression.
  • Utilizes computer systems accurately and efficiently to manage patient registration, appointment scheduling, and registration.
  • Directs calls to appropriate staff or service areas, minimizing transfers and ensuring seamless communication.
  • Documents patient information thoroughly, objectively, and concisely, adhering to legal guidelines.
  • Communicates effectively with patients, staff, physicians, and other service areas, demonstrating professionalism and follow-through.
  • Schedules, reschedules, cancels, and confirms patient appointments with providers, adhering to department protocols.
  • Observes department conditions and activities, taking appropriate action to deliver a positive patient experience.
  • Exhibits computer systems knowledge and proficiency, performing job functions with ease.
  • Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
  • Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Requirements

  • High school diploma or equivalent required; CPR certification preferred.
  • Must be a team player, professional, comfortable with computers, and customer service oriented.
  • Excellent phone, people, and organizational skills, with attention to detail and efficiency in a clinical setting.

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