Customer Service Representative

1 week ago


South Bend, Indiana, United States The Salvation Army USA Central Territory Full time

Position Overview:

The Welcome Desk Associate plays a vital role in ensuring that all visitors to the Kroc Center receive exceptional service. This position is essential for fostering a welcoming environment and providing support to our community.

Key Responsibilities:

  • Deliver outstanding customer service to all community members, ensuring a friendly and hospitable atmosphere.
  • Conduct point of sale transactions and manage customer accounts at the Welcome Desk.
  • Execute all tasks associated with the Welcome Desk efficiently.
  • Assist customers, clients, and members with their inquiries and needs.
  • Handle incoming phone calls, greet guests, and respond to electronic communications in a professional manner.
  • Direct inquiries to the appropriate staff or programs promptly.

Qualifications:

  • Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist regularly.
  • Basic proficiency in Microsoft Office applications.
  • Capability to grasp, push, pull objects, and reach overhead as required.
  • Ability to lift and carry items weighing up to 40 lbs.
  • Strong attendance and punctuality record.


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