Customer Service Representative
1 week ago
Position Overview:
The Welcome Desk Associate plays a vital role in ensuring that all visitors to the Kroc Center receive exceptional service. This position is essential for fostering a welcoming environment and providing support to our community.
Key Responsibilities:
- Deliver outstanding customer service to all community members, ensuring a friendly and hospitable atmosphere.
- Conduct point of sale transactions and manage customer accounts at the Welcome Desk.
- Execute all tasks associated with the Welcome Desk efficiently.
- Assist customers, clients, and members with their inquiries and needs.
- Handle incoming phone calls, greet guests, and respond to electronic communications in a professional manner.
- Direct inquiries to the appropriate staff or programs promptly.
Qualifications:
- Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist regularly.
- Basic proficiency in Microsoft Office applications.
- Capability to grasp, push, pull objects, and reach overhead as required.
- Ability to lift and carry items weighing up to 40 lbs.
- Strong attendance and punctuality record.
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