Customer Service Manager

6 days ago


Newport, North Carolina, United States Food Lion Full time
Job Overview
At Food Lion, we are seeking a highly skilled Customer Service Manager to lead our customer service team. The ideal candidate will have previous experience in customer-facing roles and possess excellent leadership skills.

The estimated salary for this position is $65,000 - $75,000 per year, based on industry standards and the level of experience required.

Duties and Responsibilities:
- Supervise and support customer service representatives in daily tasks
- Handle escalated customer inquiries and provide resolutions
- Train new team members on company policies and procedures
- Monitor team performance and provide feedback for improvement
- Assist in recruiting and onboarding new team members
- Utilize retail math skills to analyze sales data and trends
- Operate POS systems efficiently
- Demonstrate excellent cash handling practices

Required Skills and Qualifications:
- Previous experience in customer service, sales, or wireless sales
- Proven ability in supervising or leading a team
- Strong time management skills to prioritize tasks effectively
- Familiarity with recruiting processes is a plus
- Knowledge of assistant manager duties and responsibilities
- Proficiency in providing exceptional customer service
- Ability to handle various customer inquiries with professionalism

Benefits and Compensation:
- Competitive salary range: $65,000 - $75,000 per year
- Opportunities for professional growth and development
- A dynamic and supportive work environment

About Us:
Foos Lion is a leading grocery store chain committed to delivering exceptional customer experiences.

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