Customer Service Representative

2 weeks ago


Newport, United States RSI INTERNATIONAL INC Full time

Job Description RSI Agency, Inc is a 4-person independent insurance office that is looking for a hardworking, detail-oriented customer service representative. Applicants must have a strong work ethic, superior communication and computer skills, be organized, and able to multi-task. Candidates must be outgoing and able to work in a small office, working both independently as well as in a group. Experience in the insurance industry or similar field is preferred. This is the first point of contact with our clients. Having an eagerness to help and problem solve is key to this position. Along with helping clients, candidates will be responsible for assisting agents with data processing and daily activities. Qualifications Highly organized Self-motivated Excellent verbal and written communication skills Outgoing personality to relate with many types of customers Able to manage multiple tasks simultaneously while meeting certain deadlines Obtain proficiency with multiple company and client management software systems Responsibilities Greet clients Handle incoming and outgoing calls and assist clients with questions on their accounts Process client payments in office and over the phone Retrieve client information from multiple computer systems and internet sites on and off the phone Process daily reports and incoming and outgoing mail Assist agents in servicing clients along with preparation of documents Expanded duties may be added as others are mastered The candidate will be required to attend a paid 40-hour offsite training and testing session to obtain a MN Property and Casualty Insurance License. Obtaining this license will be required to maintain this position. This is a 40-hour position, Monday through Friday. Normal hours would be 8:30am to 5:00pm. The starting salary is based on acceptable knowledge base and experience level. This position does not include any medical, dental, or 401(k) benefits. J-18808-Ljbffr



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