FT Assistant Manager Customer Service

4 weeks ago

Newport News, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 403816_external_USA-VA-Newport-News-11712
Address: USA-VA-Newport News-11712-0 Jefferson Ave
Store Code: Store 00447 Front End (7210466)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \

  • FT Manager Customer Service

    4 weeks ago

    Newport News, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Manager Customer Service

    4 weeks ago

    Newport News, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Newport News, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 408097_external_USA-VA-Newport-News Address: USA-VA-Newport News-980 J Clyde Morris Blvd Store Code: Store 00765 Front End (7214951) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Newport News, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 408097_external_USA-VA-Newport-News Address: USA-VA-Newport News-980 J Clyde Morris Blvd Store Code: Store 00765 Front End (7214951) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • FT Manager Customer Service

    4 weeks ago

    Newport News, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 275658_external_USA-VA-Newport-News Address: USA-VA-Newport News-41 Hidden Blvd Store Code: Store 00227 Front End (7207650) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Operations Manager

    3 weeks ago

    Newport News, Virginia, United States Food Lion Full time

    Job DescriptionAbout the Job:The Customer Service Leader is responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. The successful candidate will assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front...

  • Customer Service Operations Manager

    2 weeks ago

    Newport News, Virginia, United States Food Lion Full time

    Job OverviewWe are seeking a highly motivated Customer Service Operations Manager to join our team in Newport News, VA. As a key member of our store leadership team, you will be responsible for leading and managing the front-end operations of our store, ensuring exceptional customer service, and driving sales growth.

  • Customer Service Director

    1 week ago

    Newport News, Virginia, United States Food Lion Full time

    About the RoleThe Customer Service Director is responsible for providing fast, easy, flexible, and friendly service to our customers. This includes assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

  • Customer Service Representative

    1 week ago

    Newport News, Virginia, United States Food Lion Full time

    Job DescriptionThe Customer Service Representative will provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. This includes being friendly, courteous and cooperative with other store associates, assisting the Customer Service Manager and the Assistant Customer Service Manager in...

  • Customer Service Associate

    2 weeks ago

    Newport News, Virginia, United States CABVI Full time

    Job OverviewWe are seeking a highly motivated Customer Service Associate to join our team at the Base Supply Center (BSC) store. This is an exciting opportunity to work in a dynamic retail environment, assisting customers and managing day-to-day operations.

  • Customer Service Representative

    3 months ago

    Newport News, United States Smart Solutions Inc Full time

    Description The Customer Service Representative will be responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Representatives provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Representatives drive sales by...

  • Customer Service Representative

    2 weeks ago

    Newport News, Virginia, United States CABVI Full time

    CABVI is seeking a Customer Service Representative to assist in the day-to-day operations of the Base Supply Center store in Newport, RI. The estimated annual salary for this position is $45,000 - $55,000.Job ResponsibilitiesAssist in decision-making processes and manage the store during manager's absence.Solve customer problems and maintain beneficial...

  • Assistant Property Manager

    1 week ago

    Newport, United States Equity LifeStyle Properties, Inc. Full time

    What you’ll do:The Assistant Property Manager provides exceptional customer service to attract and serve our guests and ensure we meet our financial goals. The Assistant Property Manager would help oversee operations at Goose Creek RV located in Newport, NC. This is a year-round FT opportunity. Your job will include:Provide exceptional customer service to...

  • Assistant Property Manager

    3 weeks ago

    Newport, United States Equity LifeStyle Properties, Inc. Full time

    What you’ll do:The Assistant Property Manager provides exceptional customer service to attract and serve our guests and ensure we meet our financial goals. The Assistant Property Manager would help oversee operations at Goose Creek RV located in Newport, NC. This is a year-round FT opportunity. Your job will include:Provide exceptional customer service to...

  • Customer Service Representative

    1 week ago

    Newport News, Virginia, United States Burlington Stores Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Burlington Stores, Inc.About the RoleAs a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that customers have a positive shopping experience. You...

  • Customer Service Coordinator

    2 weeks ago

    Newport News, Virginia, United States A & S Realty Inc ta Andleton Management Full time

    About the RoleWe are looking for a Customer Service Coordinator to join our team at A & S Realty Inc t/a Andleton Management. As a valued member of our team, you will be responsible for creating and maintaining schedules, assisting clients with inquiries, and managing homeowner accounts.The successful candidate will be detail-oriented, organized, and have...

  • Customer Service Associate

    2 weeks ago

    Newport News, Virginia, United States CABVI Full time

    Job OpportunityWe are seeking a highly motivated Customer Service Associate to join our team at the Island Express BSC in Newport, RI. This role is perfect for individuals who enjoy working with people and have excellent communication skills.As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our...

  • Customer Service Leader Position

    1 week ago

    Newport News, Virginia, United States Food Lion Full time

    Job OverviewWe are seeking a dedicated and customer-focused individual to join our team as a PT Customer Service Leader. As a key member of our retail operations team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our stores.About the RoleThe PT Customer Service Leader is responsible for...

  • Verizon Customer Service Associate

    7 months ago

    Newport News, United States REI Virginia Beach Full time

    Royal Executives is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Verizon Customer Service Associate to assist with our firm's strategic...

  • PT Customer Service Leader

    4 months ago

    Newport News, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 237091_external_USA-VA-Newport-News-11712 Address: USA-VA-Newport News-11712-0 Jefferson Ave Store Code: Store 00447 Front End (7210466) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...