Customer Service Manager

7 days ago


Newport News, Virginia, United States McDonald's Full time

We are seeking a highly motivated and results-driven Customer Service Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our restaurant, ensuring that customers receive exceptional service and high-quality food products.

Key Responsibilities:

  • Lead shifts and ensure that all staff members are properly trained and equipped to provide excellent customer service
  • Manage inventory and supplies, maintaining a clean and organized workspace
  • Develop and implement strategies to improve sales and customer satisfaction
  • Collaborate with the management team to achieve business objectives
  • Provide feedback and coaching to staff members to help them grow and develop in their roles

Requirements:

  • Bachelor's degree in Business Administration or related field (or equivalent experience)
  • Minimum 2 years of experience in a supervisory or leadership role in the food service industry
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • High school diploma required; associate's degree or higher preferred

About Us:

McDonald's is a global leader in the quick-service restaurant industry, serving millions of customers every day. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our mission is to serve quality food and provide exceptional customer service in a welcoming and inclusive environment.

Salary:$50,000 - $65,000 per year

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Tuition reimbursement program
  • Meal discounts and employee appreciation programs


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