PT Customer Service Leader
2 months ago
As a Customer Service Team Lead, you will be responsible for overseeing the customer service team to ensure exceptional service delivery and customer satisfaction. You will play a key role in leading and motivating the team to achieve performance goals.
Duties
- Supervise and support customer service representatives in daily tasks
- Handle escalated customer inquiries and provide resolutions
- Train new team members on company policies and procedures
- Monitor team performance and provide feedback for improvement
- Assist in recruiting and onboarding new team members
- Utilize retail math skills to analyze sales data and trends
- Operate POS systems efficiently
- Demonstrate excellent cash handling practices
- Foster a positive work environment that encourages teamwork and collaboration
Experience
- Previous experience in customer service, sales, or wireless sales
- Proven ability in supervising or leading a team
- Strong time management skills to prioritize tasks effectively
- Familiarity with recruiting processes is a plus
- Knowledge of assistant manager duties and responsibilities
- Proficiency in providing exceptional customer service
- Ability to handle various customer inquiries with professionalism
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PT Customer Service Leader
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PT Customer Service Leader
4 months ago
Newport News, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 237091_external_USA-VA-Newport-News-11712 Address: USA-VA-Newport News-11712-0 Jefferson Ave Store Code: Store 00447 Front End (7210466) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more...
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