PT Customer Service Leader

2 months ago


Newport, United States Food Lion Full time
Job Overview
As a Customer Service Team Lead, you will be responsible for overseeing the customer service team to ensure exceptional service delivery and customer satisfaction. You will play a key role in leading and motivating the team to achieve performance goals.

Duties
- Supervise and support customer service representatives in daily tasks
- Handle escalated customer inquiries and provide resolutions
- Train new team members on company policies and procedures
- Monitor team performance and provide feedback for improvement
- Assist in recruiting and onboarding new team members
- Utilize retail math skills to analyze sales data and trends
- Operate POS systems efficiently
- Demonstrate excellent cash handling practices
- Foster a positive work environment that encourages teamwork and collaboration

Experience
- Previous experience in customer service, sales, or wireless sales
- Proven ability in supervising or leading a team
- Strong time management skills to prioritize tasks effectively
- Familiarity with recruiting processes is a plus
- Knowledge of assistant manager duties and responsibilities
- Proficiency in providing exceptional customer service
- Ability to handle various customer inquiries with professionalism

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