Customer Service Team Lead

4 weeks ago


Newport, North Carolina, United States Food Lion Full time
Job Overview
As a Customer Service Team Lead at Food Lion, you will oversee the customer service team to ensure exceptional service delivery and customer satisfaction. This role plays a key part in leading and motivating the team to achieve performance goals. Key responsibilities include supervising and supporting customer service representatives in daily tasks, handling escalated customer inquiries, training new team members on company policies and procedures, monitoring team performance, and providing feedback for improvement.

Duties
- Supervise customer service representatives in their daily activities
- Handle customer complaints and resolve issues effectively
- Train new team members on company procedures and policies
- Analyze sales data and trends to identify areas for improvement
- Utilize point-of-sale systems efficiently
- Foster a positive work environment that encourages teamwork and collaboration

Requirements
- Previous experience in customer service or sales
- Strong leadership skills to motivate and supervise a team
- Excellent communication and interpersonal skills
- Ability to handle multiple priorities and tasks effectively
- Familiarity with retail operations and management practices

Benefits
Food Lion offers a competitive salary of $65,000 - $75,000 per year, depending on experience. Benefits include medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.

About Food Lion
Food Lion is a leading grocery retailer with over 1,000 stores across the United States. We are committed to providing our customers with high-quality products and exceptional service.

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