Customer Service Representative

1 day ago


Newport, Rhode Island, United States Navy Exchange Full time

Navy Exchange Customer Service Position

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The Customer Service Representative role at Navy Exchange is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for engaging with customers, understanding their needs, and providing personalized service to meet their expectations.

Main Responsibilities:

  • Customer Interactions: Develop and maintain strong relationships with customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Store Operations: Assist with maintaining the appearance of the store, including visual merchandising and stock management.
  • Sales Support: Drive sales growth by cross-selling products, upselling, and leveraging company tools and technology.
  • Inventory Management: Assist with managing merchandise, completing inventory processes, and ensuring accurate ticketing.
  • Work Schedule: Adhere to assigned work schedule and follow through on work assignments.

Requirements:

  • Product Knowledge: In-depth technical knowledge of products, warranties, and ability to compare products by features.
  • Experience: 1-2 years of Retail or relevant work experience required, 6 months of product-specific experience required.
  • Communication Skills: Strong interpersonal and communication skills, ability to read, write, and interpret instructional documents.
  • Mathematical Skills: Basic math functions, ability to use a calculator, and calculate percentages and ratios.
  • Reasoning Ability: Multi-tasking, attending to customers, remaining flexible, working as part of a team, and taking initiative.

Working Conditions:

  • Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments.

Annual Compensation: $58,750 - $82,500 depending on location and experience.



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