Retail Sales and Customer Experience Director
3 days ago
We are seeking an experienced customer service leader to join our team as a Customer Service Team Lead. In this role, you will lead a team of customer service representatives to provide exceptional service to our customers. Responsibilities include supervising and supporting customer service representatives, handling customer complaints, and analyzing sales data to identify areas for improvement.
Key Responsibilities
- Supervise and support customer service representatives in their daily activities
- Handle customer complaints and resolve issues effectively
- Train new team members on company policies and procedures
- Monitor team performance and provide feedback for improvement
- Analyze sales data and trends to identify areas for improvement
- Utilize point-of-sale systems efficiently
Requirements
- Previous experience in customer service or sales
- Strong leadership skills to motivate and supervise a team
- Excellent communication and interpersonal skills
- Ability to handle multiple priorities and tasks effectively
- Familiarity with retail operations and management practices
What We Offer
Food Lion offers a competitive salary of $70,000 - $80,000 per year, depending on experience. Benefits include medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.
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