Patient Services Director
4 days ago
Job Summary:
The Patient Services Manager will lead a team of ambassadors to create an environment that is effective and productive, and that takes pride in delivering quality service every time.
Responsibilities:
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect.
- Lead and manage team member recruiting, training, and development.
- Perform daily inspections and assessments and coach and counsel team members.
- Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs.
- Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
- Take action and provide excellent customer service to correct any issues that occur.
- Implement, manage, and maintain the patient ambassador program for high-quality service.
- Collaborate with department, facility, and company leadership to achieve goals.
Requirements:
- Experience managing a team and in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
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