Patient Engagement Specialist

2 weeks ago


Titusville, Florida, United States Parrish Medical Center Full time
Job Overview

Department:
Patient Experience

Schedule:
3pm-11pm; Full Time

Hours Per Week:
40

Position Summary:
As a Patient Engagement Specialist, you will be integral in greeting patients and their families at our Medical Center and Emergency Department. Your primary duty will be to guide patients through the Emergency Department processes and address the needs of visitors and patients arriving at the hospital. Collaborating closely with healthcare partners, you will ensure that the needs of patients and their families are met, embodying the Culture of Choice that we uphold at our facility.

Core Responsibilities:

  • Greet patients and visitors as they enter the waiting area.
  • Engage with patients and their families, managing expectations and proactively addressing their needs.
  • Work alongside healthcare partners to resolve inquiries or concerns from family members.
  • Effectively manage waiting areas to mitigate potential issues.
  • Support visitors to alleviate anxiety and create a welcoming atmosphere.
  • Ensure cleanliness and a healing environment in the waiting area.
  • Serve as the ADA Coordinator, overseeing auxiliary aids and ensuring that healthcare partners are trained on related services.
  • Understand and adhere to fire and safety protocols.
  • Comply with National Patient Safety Goals.

Qualifications:

Education:

  • High school diploma or GED is required.
Experience:
  • One to two years of experience in Customer Service is preferred.
Certifications:
  • BCLS certification through the American Heart Association (to be obtained within the first six months of employment).
Benefits:
Eligible for PMC-sponsored benefits, including:
  • Annual accrual of 152 Personal Leave Bank (PLB) hours.
  • Health, Dental, and Vision Insurance.
  • 403(b) Retirement Program.
  • Tuition Reimbursement/Educational Assistance.
  • Employee Assistance Program, Flex Spending, Accident, Critical, and Other Benefits.


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