Patient Engagement Coordinator

1 week ago


Titusville, Florida, United States Parrish Medical Center Full time
Position Overview

Department:
Patient Experience

Schedule/Status:
3pm-11pm; Full Time

Standard Hours/Week:
40

Role Summary:
As a Patient Engagement Coordinator, you will be instrumental in providing a warm welcome to patients and their families at our healthcare facility. Your primary duty will be to guide patients through the Emergency Department processes and cater to the needs of visitors and patients arriving through the Emergency Room entrance. You will collaborate closely with healthcare partners to ensure that the needs of patients and their families are met, embodying the desired Culture of Choice within our organization.

Core Responsibilities:

  • Greet patients and visitors as they enter the waiting area.
  • Engage with patients and family members, managing their expectations and proactively addressing their needs.
  • Work in partnership with healthcare providers to resolve inquiries or concerns from family members.
  • Effectively oversee waiting areas to mitigate potential issues.
  • Interact with visitors to alleviate anxiety and create a welcoming atmosphere.
  • Ensure cleanliness and a therapeutic environment in the waiting area.
  • Serve as the ADA Coordinator, overseeing auxiliary aids and ensuring that healthcare partners are trained on related services.
  • Be knowledgeable of and adhere to fire and safety protocols.
  • Comply with National Patient Safety Goals.

Qualifications:

Educational Background:

  • High school diploma or GED is mandatory.
Professional Experience:
  • One to two years of experience in Customer Service is preferred.
Required Certifications:
  • BCLS certification through the American Heart Association (to be obtained within the first six months of employment).
Full-Time Benefits:
Eligible for comprehensive benefits, including:
  • Annual accrual of 152 Personal Leave Bank (PLB) hours.
  • Health, Dental, and Vision Insurance.
  • 403(b) Retirement Plan.
  • Tuition Reimbursement/Educational Assistance.
  • Employee Assistance Program, Flexible Spending, Accident, Critical, and other benefits.


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