Technical Support Specialist

1 week ago

Los Angeles, California, United States Simon Wiesenthal Center Full time
Job Overview

Salary: 60,000-75,000

About the Organization:

The Simon Wiesenthal Center (SWC) is a prominent global Jewish human rights organization dedicated to combating anti-Semitism and promoting tolerance. Through its advocacy, educational initiatives, and various media projects, the SWC aims to ensure the safety of Jewish communities worldwide and impart the lessons of the Holocaust to future generations.

Position Summary:

The IT Support Technician will be responsible for delivering first-line technical assistance to users throughout the organization. This position entails diagnosing and resolving a variety of technical challenges, overseeing hardware and software installations, and ensuring the seamless functioning of IT systems. The ideal candidate will possess 2-5 years of relevant experience, showcasing strong analytical abilities, a customer-focused approach, and the capacity to thrive in a fast-paced environment.

Key Responsibilities:

  • Technical Assistance:
    • Address helpdesk inquiries via tickets, emails, and phone calls, providing prompt and effective technical support.
    • Diagnose and resolve issues related to hardware, software, and network connectivity for various devices.
    • Escalate complex problems to senior IT personnel or vendors while maintaining responsibility for the resolution process.
  • System Oversight:
    • Install, configure, and maintain operating systems and software applications.
    • Monitor system performance and conduct routine maintenance tasks, including backups and updates.
    • Ensure adherence to organizational IT policies and protocols.
  • User Education and Documentation:
    • Assist in onboarding new staff by setting up accounts and workstations, along with providing initial IT training.
    • Develop and maintain IT documentation, including FAQs and user manuals, to help users troubleshoot common issues.
    • Guide users on best practices for secure and efficient use of IT systems.
  • Asset Oversight:
    • Manage IT assets, including hardware inventory and software licenses.
    • Support the procurement and deployment of new IT equipment, ensuring proper documentation.
  • Collaboration and Improvement:
    • Work alongside the IT team to identify and implement enhancements in support processes.
    • Engage in IT projects, such as system upgrades and migrations, ensuring minimal disruption to users.
    • Stay informed about emerging technology trends and best practices in IT support.

Qualifications:

  • Education: An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.
  • Experience: A minimum of 2 years in an IT support or helpdesk capacity is required.
  • Familiarity with Windows operating systems, Microsoft 365, and common IT support tools is essential; experience with Apple and Unix/Linux systems is a plus.
  • Skills:
  • Strong analytical and problem-solving capabilities with a customer-oriented mindset.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks in a dynamic environment.
  • Understanding of networking concepts and basic server administration.
  • Certifications such as CompTIA A+ or Network+ are advantageous.

Work Environment:

  • This role is situated in a professional office setting, utilizing standard office equipment.
  • Occasional lifting of IT equipment may be required.

Benefits:

The Simon Wiesenthal Center values its employees and fosters a collaborative culture. Employees benefit from a balanced work-life environment, generous time off, and comprehensive benefits.

The Simon Wiesenthal Center is committed to inclusivity and values diversity. We are an equal opportunity employer and do not discriminate based on any protected characteristics.

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