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Technical Support Analyst

2 months ago

Los Angeles, California, United States SummitHR Full time
Job Description

Desktop Support Specialist

Position Overview

The Desktop Support Specialist is tasked with delivering comprehensive information technology solutions concerning hardware, software, and installation assistance for desktop Personal Computers (PCs) and various networked devices. This role involves providing technical knowledge to assess, implement, and sustain both hardware and software solutions that effectively address our clients' requirements promptly. Under the guidance of the Desktop Manager, the specialist will engage in a variety of technical responsibilities to support the organization's desktop services. The individual is expected to maintain a professional demeanor in communication, appearance, and conduct while performing additional duties as necessary.

Key Responsibilities:

  • Deliver client support and resolve technical issues primarily through onsite visits, with occasional assistance via email and phone.
  • Set up client equipment to connect to network and domain resources, ensuring the functionality of financial software and various applications.
  • Provide training to clients on utilizing Citrix services and VPN access for remote connectivity.
  • Oversee the maintenance of client hardware, including PC and MAC workstations, laptops, printers, scanners, mobile devices, and tablets.
  • Manage and troubleshoot hardware complications, including video cards, USB and peripheral devices, and drivers.
  • Address issues related to Activesync and other mobile device technologies.
  • Publish and manage Citrix applications effectively.
  • Perform basic server administration tasks.
  • Create and manage Active Directory accounts, groups, and permissions.
  • Install, configure, and oversee print queues.
  • Possess a foundational understanding of domain services and policies.
  • Troubleshoot DNS, DHCP, and TCP/IP challenges.
  • Occasionally lift computer hardware and related equipment (up to 50lbs).
  • Engage in local travel for onsite client visits within a reasonable radius.

Required Skills:

  • Proven ability to manage multiple projects simultaneously, demonstrating strong organizational skills with minimal supervision. Self-motivated, detail-oriented, and well-organized.
  • Exceptional communication skills (both oral and written), along with strong organizational and time management abilities.
  • Capability to manage and troubleshoot hardware issues effectively.
  • Ability to resolve Activesync and other mobile device technology issues.
  • Competence in assessing and prioritizing tasks in a fast-paced environment.
  • Ability to manage resources effectively at all levels.
  • Familiarity with Mac operating systems (OSX, iOS for iPhone, iPad, and other Apple products).

Qualifications:

  • A bachelor's degree is advantageous.
  • Technical certifications and training are beneficial.
  • A minimum of 2-4 years of relevant experience is required.
  • A valid driver's license is necessary.
  • A positive attitude and a collaborative spirit are essential, with a willingness to contribute and embrace new tasks.
  • A proactive and adaptable approach is valued; suggestions for improvements are welcomed.

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Job Posted by SummitHR