Credit and Collections Operations Manager

1 week ago

Tampa, Florida, United States Resolute Industrial, LLC Full time
Job OverviewAbout Resolute Industrial, LLC

Resolute Industrial specializes in providing temporary solutions for cooling, heating, dehumidification, and power needs. Our extensive range of rental equipment, including portable air conditioners, chillers, heaters, generators, and power distribution systems, enables us to meet diverse HVAC and power requirements across the nation. We are dedicated to delivering solutions that save time and resources, enhancing community development and supporting memorable events. If you are driven by a desire to assist others, consider joining a thriving industry that fosters impactful experiences.

Position Summary:

The Credit and Collections Operations Manager will lead the design and management of credit and collections initiatives. This role involves assessing credit risks associated with clients and suppliers, providing guidance on credit applications, payment terms, customer deposits, and credit limits. Key responsibilities include developing and executing strategies to enhance cash flow and minimize receivables, overseeing the collection of overdue accounts, and continuously improving credit and collection processes. The manager will also supervise team members to ensure alignment with departmental objectives and adherence to budgetary constraints.

Key Responsibilities:

  • Supervise the collection of outstanding invoices to optimize financial performance while ensuring compliance with company policies.
  • Conduct research on new customer credit profiles, engage with credit references, and assist in credit evaluations.
  • Facilitate waiver processing by confirming outstanding balances prior to executing lien waivers.
  • Manage collection efforts, including negotiations with delinquent accounts, conflict resolution, expediting payments, and liaising with collection agencies.
  • Develop and implement strategies to enhance the success rate of collections on outstanding debts.
  • Train and assess the performance of team members within the credit and collections department to support operational needs.
  • Establish goals that align with the overall business objectives and coordinate staff efforts to consistently meet and exceed these targets.
  • Design and implement outreach processes for contacting customers with overdue accounts based on aging reports.
  • Ensure compliance with credit issuance protocols and approvals.
  • Oversee daily credit applications and manage credit limits.
  • Verify the accuracy of data provided to third-party collections and lien filing partners, and offer initial recommendations for legal actions.
  • Monitor and negotiate the resolution of past due accounts, establishing final demand procedures for payment.
  • Identify and collaborate with third-party collection and lien attorneys/agencies to enhance internal capabilities.
  • Negotiate payment arrangements with customers on overdue accounts.
  • Actively participate with senior management and regional leaders to determine optimal strategies for accounts receivable.
  • Establish key performance indicators (KPIs) and report on the effectiveness of credit and collection efforts.
  • Maintain the confidentiality and integrity of customer accounts and sensitive data.
  • Continuously evaluate and improve all aspects of credit and collections functions and processes.
  • Assist in setting specific collection objectives and achieving those goals.
  • Engage directly with select clients to resolve outstanding receivables as necessary.
  • Complete additional projects and tasks as assigned by management.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related discipline.
  • 5+ years of experience in credit and collections, including managerial or supervisory roles.
  • At least 2 years of experience in a leadership capacity.
  • Strong analytical, negotiation, and communication skills, with a solid understanding of commercial credit and collection regulations.
  • Ability to interpret contracts, purchase orders, and other legal documents.
  • Capable of thriving in a fast-paced environment while managing multiple priorities.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and SharePoint.
  • Effective communication skills via phone, email, and in-person interactions.
  • Willingness to work additional hours during peak periods as required.

Benefits:

  • Competitive hourly compensation
  • Quarterly performance bonuses
  • Entry-level positions available with minimal experience required
  • Comprehensive health, vision, and dental insurance
  • Life insurance coverage
  • 401(k) plan with company matching
  • Paid time off for vacations, sick leave, and holidays
  • Opportunities for career development
  • Employee discount programs

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