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Collections Analyst

2 months ago

Tampa, Florida, United States Resolute Industrial, LLC Full time
Job Overview

About Resolute Industrial, LLC

Resolute Industrial is a leader in providing temporary power, cooling, and heating solutions. Our extensive range of rental equipment, including air conditioners, chillers, heaters, and generators, enables us to meet diverse power and HVAC needs across various sectors. We are committed to delivering exceptional service that supports our clients in enhancing their operations and creating memorable experiences.

Role Purpose:

The Credit & Collections Specialist plays a crucial role in evaluating and managing credit risks associated with customers and suppliers. This position is responsible for advising on credit applications, payment terms, and credit limits, ensuring that the company's financial interests are safeguarded. Key responsibilities include enhancing cash flow, reducing outstanding receivables, and monitoring collection processes to identify areas for improvement.

Key Responsibilities:

  • Manage the collection of overdue accounts while ensuring compliance with company policies.
  • Conduct thorough research on new customer credit profiles, including credit history and banking references.
  • Collaborate with the Credit & Collections Manager to assess credit information and recommend appropriate credit limits.
  • Establish new customer accounts in the system.
  • Communicate approved credit limits or reasons for declines to the Sales Team.
  • Assist in processing waivers by verifying outstanding balances.
  • Oversee collection activities for assigned regions, including negotiating with clients and resolving disputes.
  • Set collection goals aligned with the overall business objectives.
  • Follow established procedures to contact customers with overdue accounts and secure payments.
  • Ensure adherence to credit issuance protocols and approval processes.
  • Manage daily credit applications and monitor credit limits.
  • Verify the accuracy of data provided to third-party collections and lien filing partners.
  • Negotiate payment terms for overdue accounts and establish final demand procedures.
  • Achieve established Credit & Collection KPIs.
  • Maintain confidentiality and integrity of customer accounts and sensitive data.
  • Provide insights for enhancing credit and collections processes.
  • Assist in setting specific collection objectives and achieving them.
  • Engage directly with clients to resolve delinquent receivables as necessary.
  • Complete additional tasks as assigned by management.

Qualifications:

  • Associate's degree preferred; high school diploma or equivalent required.
  • 3-5 years of experience in credit and collections, preferably in a specialist role.
  • Strong analytical, negotiation, and communication skills are essential.
  • Ability to effectively communicate with customers and manage relationships.
  • Capable of working independently and collaboratively within a team.
  • Understanding of contracts and purchase orders is beneficial.
  • Ability to thrive in a fast-paced environment while managing multiple tasks.
  • Proficient in MS Office applications, including Word, Excel, Outlook, and SharePoint.
  • Effective communication skills via phone, email, and in-person interactions.
  • Willingness to work additional hours during peak periods as required.