Collections Operations Coordinator

2 weeks ago

Tampa, Florida, United States Resolute Industrial, LLC Full time
Job Description

About Resolute Industrial, LLC

Resolute Industrial is a leader in providing temporary solutions for cooling, heating, dehumidification, and power needs. Our extensive range of rental equipment, including portable air conditioners, chillers, heaters, and generators, supports various industries across the nation. We are dedicated to delivering solutions that enhance operational efficiency and create memorable experiences for our clients.

Purpose:

The Credit & Collections Specialist is responsible for evaluating and managing credit risks associated with customers and suppliers. This role involves advising on credit applications, payment terms, customer deposits, and credit limits. Key responsibilities include enhancing cash flow, managing overdue accounts, and monitoring credit and collection processes to identify areas for improvement.

Duties & Responsibilities:

  • Manage the collection of outstanding invoices to optimize financial performance while ensuring compliance with company policies.
  • Conduct thorough research on new customer credit profiles, including credit history and banking references, to assist in credit analysis.
  • Collaborate with the Credit & Collections Manager to review credit information and recommend appropriate credit limits.
  • Establish new customer accounts in the internal system.
  • Communicate approved credit limits or reasons for declines to the Sales Team.
  • Assist in processing waivers by verifying outstanding balances prior to executing lien waivers.
  • Oversee collection activities for designated regions, including negotiating with overdue accounts and expediting payments.
  • Set and pursue goals that align with the overall business objectives of the assigned regions.
  • Follow established collection processes to contact customers with outstanding accounts and secure overdue payments.
  • Ensure adherence to credit issuance procedures and approvals.
  • Manage daily credit applications and monitor credit limits.
  • Verify the accuracy of data provided to third-party collections and lien filing partners, and make recommendations for legal collection actions.
  • Negotiate payment terms for overdue accounts and establish final demand procedures.
  • Achieve key performance indicators related to credit and collections.
  • Maintain confidentiality and integrity of customer accounts and sensitive data.
  • Provide constructive feedback to enhance credit and collections processes.
  • Assist in defining specific collection objectives and strive for their achievement.
  • Engage directly with clients as needed to resolve receivables issues.
  • Complete additional projects and tasks as assigned by management.

Position Requirements:

  • Associate's degree preferred; high school diploma or equivalent required.
  • 3-5 years of experience in credit and collections in a specialist or higher-level role.
  • Strong analytical, negotiation, and communication skills, with a solid understanding of commercial credit and collection laws.
  • Ability to communicate effectively with customers and determine appropriate actions.
  • Capable of working independently and collaboratively within a team environment.
  • Proficient in understanding contracts and other legal documents.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and SharePoint.
  • Effective communication skills, both verbal and written.
  • Willingness to work additional hours during peak periods as required.

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