Commercial Relationship Manager

1 week ago

Houston, Texas, United States Stellantis Financial Services US Full time
Job Summary

We are seeking a highly skilled Commercial Relationship Manager to join our team at Stellantis Financial Services US. As a key member of our organization, you will be responsible for building and maintaining strong relationships with commercial clients, identifying potential clients, and providing solutions to meet their needs.

Key Responsibilities
  • Sales and Account Management: Engage directly with Field Sales to build dealer relationships and participate in the sales process with responsibility for Commercial sales objectives.
  • Commercial Loan Structuring: Structure SFS Commercial loans, including pricing in accordance with SFS pricing model and return targets.
  • Customer Advocacy: Serve as voice-of-the-customer within SFS for Commercial products and follow through with leadership communication as necessary, product creation, product/process modification, and closing the circle with our dealer customers.
  • Underwriting Coordination: Coordinate with dealer, Field Sales, and Underwriting to drive an efficient underwriting process with a focus on customer satisfaction.
  • Account Onboarding: Lead the Commercial account on-boarding process, including asset verification and legal document creation, dissemination, and archiving.
  • Dealer Monitoring: Own the on-going dealer monitoring process, to include financial statement submission, spreading and adjustments, ratio and trend analysis, red flags reporting, and periodic formal account reviews.
  • Credit Line Management: Credit Line Management working with Dealer, Sales and OEM on maintaining approved credit limits and using tools to manage per policy while keeping upper management informed.
  • Issue Resolution: Quickly and effectively respond to any dealer issues, leveraging developed dealer relationships.
  • Work-out Process: Contribute to the work-out process with problem accounts; communicating with the dealer, coordinating across departments, and escalating as necessary.
Requirements
  • Experience: Minimum 3 years of auto commercial lending and/or account management experience.
  • Education: Bachelor's degree in Business Administration, Finance, or a related field.
  • Skills: Proven experience in automotive financial services or commercial banking, ability to build and maintain strong client relationships, knowledge of accounting, financial statement analysis, cash flow and dealer workout, demonstrated analytical and problem-solving abilities, with a strategic mindset, excellent interpersonal and communication skills, ability to identify and plan measures to achieve the objectives and quality of service effectively, organize work effectively so that priorities are met, present resources effectively and conduct systematic evaluations, proficient in using CRM software and MS Office, ability to work independently and collaboratively in a team-oriented environment.
  • Preferred Skills: Knowledge of industry-specific web-based tools such as AssureSign/Docusign, DataScan, SalesForce, and Jericho.
Work Environment

This role requires travel 20-40% and may require overtime, including weekends as needed. Reliable transportation is a must. Preferred locations include Atlanta, GA; Dallas, TX; Houston, TX, Detroit, MI, Phoenix, AZ.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

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