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Claims Relationship Manager

2 months ago


Houston, Texas, United States Zurich Insurance Group Full time
About the Role

We are seeking a skilled Claims Relationship Manager to join our team at Zurich Insurance Group. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our customers, brokers, and business partners.

Key Responsibilities
  • Partner with underwriting teams to identify new business opportunities and develop strategies to promote claims value-added services.
  • Research and respond to claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and RFP responses.
  • Collaborate with business partners to deliver meaningful stewardship meetings with customers, providing benchmark and trending analysis to demonstrate the impact of Zurich claims services on customers' overall loss costs.
  • Build lasting relationships with customers' risk managers and brokers to increase customer satisfaction and retention.
Requirements
  • Bachelor's Degree and 5 or more years of experience in the Claims area, or equivalent combination of education and experience.
  • Knowledge of workers compensation and commercial liability business lines and claims.
  • Customer service experience and strong communication skills.
  • Preferred qualifications include previous technical claims handling experience, sales or business development skills, and experience with win-win negotiating strategies.
About Zurich Insurance Group

Zurich Insurance Group is a leading global organization with over 148 years of experience managing risk and supporting resilience. We provide commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Our growth strategy is not limited to our business; we strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, and our people feel a sense of belonging.