Technical Support Specialist
1 week ago
Red Knight Solutions, LLC is currently in search of a Technical Support Specialist based in Sunnyvale, CA.
This position offers a long-term potential for conversion to a full-time role. The compensation for this role is $20.00 (W2), with a typical conversion period of around 6 months.
Our goal is straightforward: we aim to collaborate with you to identify the ideal position for your career aspirations. Our dedicated team approach focuses on aligning your skills with our client's requirements to build enduring partnerships.
The selected candidate will be responsible for addressing issues related to the maintenance and repair of various technology products commonly found in an end-user computing setting.
The ideal applicant MUST POSSESS a minimum of 3 years of experience in executing both basic and moderately complex troubleshooting and repair tasks, typically found in an end-user environment, which includes but is not limited to PCs, desktops, laptops, tablets, and printers. If this describes you, we encourage you to continue reading.
Key Responsibilities:
- Provide support to designated VIP clients.
- Respond to change management requests, including the installation of new PC equipment and delivering end-user deskside support.
- Possess 3+ years of experience in Install/Move/Add or Change (IMAC) activities.
- Carry out all assigned deskside support tasks.
- Exhibit exceptional technical and professional service skills consistently.
- Achieve established customer satisfaction levels and other operational metrics as outlined in the guidelines.
- Maintain proactive communication with end-users and service desk personnel regarding arrival times, repair time estimates, and repair status.
- Understand and adhere to all documented service operations policies and procedures.
- Maintain all necessary OEM Certifications as directed by management.
- Possess 3+ years of experience with relevant software and hardware systems.
- Have a solid understanding of ITIL methodologies.
- A+ certification is preferred.
Powered by JazzHR
jsbCS7WLRq
-
Technical Support Specialist
6 days ago
Sunnyvale, California, United States Juniper Networks Full timeJob SummaryJuniper Networks, a leading provider of networking solutions, is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for troubleshooting complex hardware and software issues related to our Juniper routing products.Key ResponsibilitiesTroubleshoot and resolve...
-
Technical Support Specialist
13 hours ago
Sunnyvale, California, United States Juniper Networks Full timeJob DescriptionJuniper Networks is seeking a highly skilled Technical Support Engineer to join our team.Key Responsibilities:Provide high-quality technical support for Juniper products via email and telephone communication.Handle high-priority and sensitive customer issues with professionalism and expertise.Collaborate with cross-functional teams to resolve...
-
Technical Support Specialist
5 days ago
Sunnyvale, California, United States Illumio Full timeAbout the RoleWe are seeking a highly skilled Senior Escalation Engineer to join our team at Illumio. As a key member of our Support and Services team, you will play a crucial role in maintaining our technology deployments and providing exceptional support to our customers.Key ResponsibilitiesWork with industry-leading customers to maintain Illumio's...
-
Client Technical Support Specialist
2 weeks ago
Sunnyvale, California, United States IntelliPro Group Inc. Full timeJob OverviewPosition Title: Technical Support EngineerEmployment Type: Contract, 12+ monthsLocation: Hybrid work modelCompensation: $45/hr. to $55/hr. W2Role Responsibilities:Network Diagnostics: Proficient in troubleshooting network issues.Programming Knowledge: Familiarity with Java; ability to read and understand code.Database Experience: Prior experience...
-
Technical Solutions Specialist
3 days ago
Sunnyvale, California, United States Cynet Systems Full timeAbout the RoleCynet Systems is seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for implementing and integrating Archibus modules to meet organizational requirements.Key ResponsibilitiesSystem Implementation and IntegrationImplement and configure Archibus modules to meet...
-
Senior Technical Specialist
24 hours ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob SummaryWe are seeking a highly skilled Senior Technical Specialist to join our team at Intuitive Surgical. As a key member of our engineering team, you will be responsible for providing technical support and troubleshooting services to our manufacturing line.Key ResponsibilitiesTechnical Support: Provide technical assistance and guidance to production...
-
Food Robotics Technical Support Specialist
2 weeks ago
Sunnyvale, California, United States LBX Food Robotics (Le Bread Xpress) Full timeThe successful applicant will play a crucial role in configuring and diagnosing our innovative food robotic kiosks to assist customers with their technical challenges. Acting as a vital link between clients and internal departments, your expertise in navigating complex networking environments will be essential. Key ResponsibilitiesSimulate customer setups...
-
Food Robotics Technical Support Specialist
1 week ago
Sunnyvale, California, United States LBX Food Robotics (Le Bread Xpress) Full timeThe successful applicant will play a crucial role in setting up and diagnosing our food robotics kiosk to address technical challenges faced by our clients. Acting as a bridge between the client and various internal departments, your expertise in intricate networking environments will be invaluable. Key ResponsibilitiesSimulate customer settings and conduct...
-
Customer Support Specialist
3 days ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob Summary: We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our products.Key Responsibilities:Provide technical support to...
-
Technical Customer Specialist
2 weeks ago
Sunnyvale, California, United States Lumenis Full timePosition SummaryJob Title: Technical Customer SpecialistReporting Line: Regional Service ManagerWork Location: San JoseThis position requires considerable travel, whether by vehicle or air, within the assigned territory.Company Overview:Lumenis is a renowned organization in the field of minimally invasive clinical solutions, focusing on the Ophthalmology and...
-
Behavioral Support Specialist
4 days ago
Sunnyvale, California, United States Pacific Autism Center for Education Full timeJob DescriptionAbout the RolePacific Autism Center for Education is seeking a highly skilled and dedicated Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will play a critical role in providing behavioral support and program development for our K-12 school located at our Sunnyvale campus.Key ResponsibilitiesProvide...
-
Technical Support Engineer
4 weeks ago
Sunnyvale, California, United States IntelliPro Group Inc. Full timeJob Title: Technical Support EngineerPosition Type: Contract, 12+ monthsLocations: Sunnyvale, California (Hybrid)Salary Range / Rate (Currency): $45/hr. to $55/hr. W2Job Description:1) Network troubleshooting2) Java, able to read code is fine3) Have used database4) Customer facing experience - Customer Tech support experience, this role needs to face clients...
-
Sunnyvale, California, United States Juniper Networks Full timeJob Summary:Juniper Networks is seeking a highly skilled Technical Support Engineer to provide top-notch technical support for our products via various communication channels. As a key member of our team, you will be responsible for handling high-priority and sensitive customer issues, ensuring timely and effective resolution.Key Responsibilities:Provide...
-
Senior Manager of Technical Support Services
2 weeks ago
Sunnyvale, California, United States Juniper Networks Full timePosition Overview:Juniper Networks is seeking a Senior Manager of Technical Support Services to lead our dedicated team in providing exceptional technical support to our valued customers. This role is pivotal in ensuring that our support team meets and exceeds industry standards for quality and efficiency.Key Responsibilities:1. Oversee the delivery of...
-
Instructional Support Specialist
6 days ago
Sunnyvale, California, United States Cupertino Union School District Full timeAbout the Cupertino Union School DistrictWe are a premier public school district in California, dedicated to delivering a world-class education to our students. Our district offers a range of management, certificated, and classified positions that support students in various ways.Job SummaryWe seek highly qualified, bright, caring, and dedicated...
-
IT Support Specialist
2 weeks ago
Sunnyvale, California, United States Tekfortune Inc Full timeTekfortune Inc. is a dynamic consulting organization focused on permanent, contract, and project-based staffing solutions for top-tier companies across various sectors. In today's rapidly evolving economic environment, remote recruiting and telecommuting are essential for the future workforce. Our staffing professionals are dedicated to connecting you with...
-
On-Site Technical Support Engineer
2 weeks ago
Sunnyvale, California, United States Accuray Full timeCompany Overview:At Accuray, we are dedicated to making a significant difference in the lives of cancer patients globally. Our innovative approach in developing advanced treatment delivery systems and software aims to enhance the quality of life for those affected by cancer.Position Summary:The Field Service Engineer plays a crucial role in delivering both...
-
Client Support Specialist
2 weeks ago
Sunnyvale, California, United States SBM Management Services, LP Full timePosition Overview:SBM Management Services is in search of a dedicated Client Support Specialist to enhance our team. We are looking for reliable and diligent individuals who are eager to contribute to our mission of delivering outstanding customer experiences. Role Expectations:As a Client Support Specialist, you will play a crucial role in ensuring customer...
-
Customer Support Specialist
2 weeks ago
Sunnyvale, California, United States IntelliPro Group Inc. Full timeJob OverviewPosition Title: Technical Support EngineerEmployment Type: Contract, 12+ monthsLocation: HybridCompensation: $45/hr. to $55/hr. W2Role Summary:The Technical Support Engineer will be responsible for providing exceptional customer service and technical assistance to clients. The ideal candidate will possess a strong understanding of network...
-
Campus Support Specialist
7 days ago
Sunnyvale, California, United States BASIS Independent Schools Full timeCampus Support SpecialistCompany Overview:BASIS Independent Schools is a prominent network of private, secular educational institutions dedicated to delivering exceptional academic experiences for students from PreK-12. We pride ourselves on fostering a culture of high standards, self-reliance, and accountability, ensuring that our students achieve...