Food Robotics Technical Support Specialist
2 months ago
The successful applicant will play a crucial role in setting up and diagnosing our food robotics kiosk to address technical challenges faced by our clients. Acting as a bridge between the client and various internal departments, your expertise in intricate networking environments will be invaluable.
Key Responsibilities
- Simulate customer settings and conduct tests
- Efficiently manage and resolve electronic support tickets
- Coordinate between the sales team, customer success team, and clients to effectively resolve issues
- Troubleshoot and set up both software and hardware components
Required Qualifications
- 1 to 5 years of experience in technical support
- Proven experience in repairing electronic systems, such as appliances or vending machines (including motors, drivers, switches, power circuits, and AC systems)
- Strong customer service skills
- Excellent written and verbal communication, along with strong troubleshooting abilities
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Food Robotics Technical Support Specialist
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Hardware Support Specialist
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