Food Robotics Technical Support Specialist

2 months ago


Sunnyvale, California, United States LBX Food Robotics (Le Bread Xpress) Full time

The successful applicant will play a crucial role in setting up and diagnosing our food robotics kiosk to address technical challenges faced by our clients. Acting as a bridge between the client and various internal departments, your expertise in intricate networking environments will be invaluable.

Key Responsibilities

  • Simulate customer settings and conduct tests
  • Efficiently manage and resolve electronic support tickets
  • Coordinate between the sales team, customer success team, and clients to effectively resolve issues
  • Troubleshoot and set up both software and hardware components

Required Qualifications

  • 1 to 5 years of experience in technical support
  • Proven experience in repairing electronic systems, such as appliances or vending machines (including motors, drivers, switches, power circuits, and AC systems)
  • Strong customer service skills
  • Excellent written and verbal communication, along with strong troubleshooting abilities


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