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Customer Support Specialist

2 months ago

Sunnyvale, California, United States Intuitive Surgical Full time

Job Summary: We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our products.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person visits.
  • Collaborate with cross-functional teams to resolve customer issues and improve product quality.
  • Develop and maintain strong relationships with customers to ensure their continued satisfaction and loyalty.
  • Stay up-to-date with product knowledge and technical advancements to provide expert support.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • 3+ years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of product features and functionality.
  • Collaborative and team-oriented approach.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.