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Customer Support Specialist
2 months ago
Position Title: Technical Support Engineer
Employment Type: Contract, 12+ months
Location: Hybrid
Compensation: $45/hr. to $55/hr. W2
Role Summary:The Technical Support Engineer will be responsible for providing exceptional customer service and technical assistance to clients. The ideal candidate will possess a strong understanding of network troubleshooting and programming languages, particularly Java, with the ability to interpret code effectively.
Key Responsibilities:- Conduct network diagnostics and resolve technical issues.
- Utilize Java programming skills to assist in troubleshooting.
- Engage with databases to manage client data effectively.
- Provide customer-facing support, requiring excellent communication skills and a focus on customer satisfaction.
Fluency in both Mandarin and English is essential for facilitating internal and external communications with clients and team members.
Preferred Qualifications:The ideal candidate will have experience in post-sales technical support from reputable organizations, or hold positions such as Software Development Engineer in Test (SDET) or Software Development Engineer (SDE).
About IntelliPro Group Inc.: We are committed to connecting talented individuals with fulfilling career opportunities while promoting diversity and inclusivity in the workplace. As an Equal Opportunity Employer, we value all backgrounds and strive to create an environment where everyone can thrive.
Compensation Details: The remuneration for the successful candidate will be influenced by several factors, including educational background, professional experience, job responsibilities, and relevant certifications. IntelliPro also offers a comprehensive benefits package, subject to eligibility.
