Patient Services Liaison
3 weeks ago
Job Summary
As a Patient Services Liaison at Prevea Health, you will play a vital role in ensuring exceptional patient care and satisfaction. This position requires strong communication and interpersonal skills, as you will be the first point of contact for patients and visitors. Your primary responsibility will be to greet, instruct, and direct patients and visitors in a positive and engaging manner. You will also serve as a liaison between patients and medical staff, making a positive first impression on anyone utilizing Prevea Health services.
Main Responsibilities
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Direct patient inquiries or complaints to appropriate parties.
Assist patients or callers in directing medical concerns; receive and route messages to appropriate staff.
Obtain and confirm accurate demographic and insurance/coverage information.
Schedule and confirm patient appointments.
Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
Attend meetings as required and follow the policies and procedures of the organization.
Specialized Requirements
Handle cash in accordance with Prevea policies and procedures.
Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.
Complete all work tasks in accordance with privacy, compliance, and HIPAA laws.
Perform patient screening duties as determined necessary for a specific department and/or site.
Performance Requirements
Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communicate effectively with employees throughout the organization in a professional and positive manner.
-
Customer Service Liaison
4 weeks ago
Green Bay, Wisconsin, United States Advocate Health Full timeJob Summary:As a Customer Service Coordinator at Advocate Health, you will play a vital role in ensuring the smooth transition of patients from hospital to home while ensuring their safety and insurance benefits are optimized. You will be the liaison between patients, physicians, and insurance companies, explaining prescription orders, hospital transitions,...
-
Customer Service Liaison
3 weeks ago
Green Bay, Wisconsin, United States GB Packaging Full timeCustomer Service Liaison RoleWe are seeking a skilled Customer Service Liaison to join our team at GB Packaging. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate information to customers regarding...
-
Patient Service Representative Float
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and providing exceptional customer service.Key Responsibilities Coordinate communication between patients,...
-
Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for providing exceptional customer service and support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical...
-
Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for providing exceptional patient care and support in a fast-paced environment. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesCoordinate communication between...
-
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...
-
Healthcare Relations Liaison
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Healthcare Relations Liaison plays a critical role in fostering strong relationships between Prevea Health and regional hospitals, physicians, and clinical leaders. This position is responsible for identifying new referral sources, educating them about Prevea's services, and establishing long-term relationships to drive patient admissions and...
-
Healthcare Relations Liaison
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Healthcare Relations Liaison plays a crucial role in facilitating relationships between hospitals, physicians, and clinical leaders in assigned regional markets. This position involves initiating one-on-one dialogue with potential referral sources and maintaining professional relationships with current referral sources.The ideal candidate will...
-
Customer Service Liaison
4 weeks ago
Green Bay, Wisconsin, United States GB Packaging Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and building strong relationships...
-
Customer Service Liaison
3 weeks ago
Green Bay, Wisconsin, United States Schneider National, Inc. Full timeJob Overview:Schneider National, Inc. is seeking a skilled Senior Customer Service Representative to join our team in Green Bay, WI. As a key member of our customer service team, you will be responsible for handling relationships with our customers, processing and monitoring customer orders, and managing freight solicitation and negotiating market...
-
Customer Service Liaison
4 weeks ago
Green Bay, Wisconsin, United States Schneider National, Inc. Full timeSenior Customer Service RepresentativeLocation: Green Bay, WIShift: 2nd ShiftWork model: On-SiteSchedule: FULLTIME; Sunday 7:00 a.m. - 4:00 p.m., Monday - Thursday 2:00 p.m. - 11:00 p.m.Job OverviewSchneider National, Inc. is seeking a Senior Customer Service Representative in Green Bay to handle relationships with customers. The ideal candidate will be...
-
Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service to patients and visitors. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...
-
Customer Service Liaison
4 weeks ago
Green Bay, Wisconsin, United States Schneider Full timeJob Overview:Schneider is seeking a skilled professional to manage relationships with customers and handle tasks related to processing and monitoring customer orders. The ideal candidate will have strong written and oral communication skills, be able to manage multiple priorities, and have a high school diploma or equivalent.Responsibilities:Monitor customer...
-
Patient Service Coordinator
4 weeks ago
Green Bay, Wisconsin, United States 223 Aurora Medical Group, Inc. Full timeJob Summary:We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at 223 Aurora Medical Group, Inc.Key Responsibilities:Provide exceptional customer service to patients and visitors, responding to routine requests for information and answering telephone calls.Register patients, obtain demographic and insurance...
-
Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Advocate Aurora Health Full timeJob Summary:As a Patient Service Representative at Advocate Aurora Health, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to greet and check in patients arriving for their appointments, ensuring that their information is complete and accurate. You will also be responsible for...
-
Patient Service Representative
1 month ago
Green Bay, Wisconsin, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesPerform opening and closing...
-
Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional patient service and support in a fast-paced medical office environment.This position acts as a liaison between patients, family members, medical staff, providers, and administrative staff, ensuring seamless communication and coordination of...
-
Senior Customer Service Liaison
4 weeks ago
Green Bay, Wisconsin, United States Schneider Full timeJob OverviewSchneider is seeking a Senior Customer Service Representative to manage relationships with our customers in Green Bay. The successful candidate will be responsible for processing and monitoring customer orders, managing freight solicitation, and negotiating market rates.Key ResponsibilitiesMonitor customer freight to identify issues and improve...
-
Patient Food Services Director
3 weeks ago
Green Bay, Wisconsin, United States Morrison Healthcare Full timeJob OverviewMorrison Healthcare is seeking a Patient Food Services Manager to lead our patient meal ordering, production, and delivery team in a 200-bed Acute Care setting in Green Bay, WI.Key Responsibilities:Establish and implement patient food services needs based on medical direction and patient populationLead and develop a team of 30 full-time and...
-
Patient Service Advisor
2 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob Summary As a Patient Service Representative at Prevea Health, you will be responsible for creating a positive first impression for patients and families. This role involves greeting and registering patients, coordinating communication, and providing exceptional customer service.Key ResponsibilitiesCoordinate communication between patients, family...