Patient Services Liaison

7 days ago


Green Bay, Wisconsin, United States Prevea Health Full time

Job Summary

As a Patient Services Liaison at Prevea Health, you will play a vital role in ensuring exceptional patient care and satisfaction. This position requires strong communication and interpersonal skills, as you will be the first point of contact for patients and visitors. Your primary responsibility will be to greet, instruct, and direct patients and visitors in a positive and engaging manner. You will also serve as a liaison between patients and medical staff, making a positive first impression on anyone utilizing Prevea Health services.

Main Responsibilities

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Direct patient inquiries or complaints to appropriate parties.
Assist patients or callers in directing medical concerns; receive and route messages to appropriate staff.
Obtain and confirm accurate demographic and insurance/coverage information.
Schedule and confirm patient appointments.
Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
Attend meetings as required and follow the policies and procedures of the organization.

Specialized Requirements

Handle cash in accordance with Prevea policies and procedures.
Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.
Complete all work tasks in accordance with privacy, compliance, and HIPAA laws.
Perform patient screening duties as determined necessary for a specific department and/or site.

Performance Requirements

Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communicate effectively with employees throughout the organization in a professional and positive manner.



  • Green Bay, Wisconsin, United States Advocate Health Full time

    Job Summary:As a Customer Service Coordinator at Advocate Health, you will play a vital role in ensuring the smooth transition of patients from hospital to home while ensuring their safety and insurance benefits are optimized. You will be the liaison between patients, physicians, and insurance companies, explaining prescription orders, hospital transitions,...


  • Green Bay, Wisconsin, United States GB Packaging Full time

    Customer Service Liaison RoleWe are seeking a skilled Customer Service Liaison to join our team at GB Packaging. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate information to customers regarding...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative role at Prevea Health is a vital part of our team, responsible for providing exceptional patient care and support. As a liaison between patients and medical staff, you will be the first point of contact for our patients, ensuring a positive and welcoming experience.Key ResponsibilitiesCoordinate communication...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative Float role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and providing exceptional customer service.Key Responsibilities Coordinate communication between patients,...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative role at Prevea Health is a vital part of our team, responsible for creating a positive first impression for patients and visitors. This role acts as a liaison between patients, medical staff, and administrative staff, ensuring seamless communication and exceptional customer service.Key ResponsibilitiesCoordinate...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative Float role at Prevea Health is responsible for providing exceptional customer service and support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for providing exceptional patient care and support in a fast-paced environment. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesCoordinate communication between...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...


  • Green Bay, Wisconsin, United States Advocate Aurora Health Full time

    Key Responsibilities:Evaluates HME referral and service order requests to ensure a seamless transition for patients from hospital to home, guaranteeing their safety and optimal insurance benefits.Primary Objectives:Advocate for patients' needs and interestsEnsure timely and smooth service deliveryOptimize insurance benefits for patientsRequirements:Strong...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Healthcare Relations Liaison plays a critical role in fostering strong relationships between Prevea Health and regional hospitals, physicians, and clinical leaders. This position is responsible for identifying new referral sources, educating them about Prevea's services, and establishing long-term relationships to drive patient admissions and...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Healthcare Relations Liaison plays a crucial role in facilitating relationships between hospitals, physicians, and clinical leaders in assigned regional markets. This position involves initiating one-on-one dialogue with potential referral sources and maintaining professional relationships with current referral sources.The ideal candidate will...


  • Green Bay, Wisconsin, United States GB Packaging Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and services.Key...


  • Green Bay, Wisconsin, United States GB Packaging Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and building strong relationships...


  • Green Bay, Wisconsin, United States Schneider National, Inc. Full time

    Job Overview:Schneider National, Inc. is seeking a skilled Senior Customer Service Representative to join our team in Green Bay, WI. As a key member of our customer service team, you will be responsible for handling relationships with our customers, processing and monitoring customer orders, and managing freight solicitation and negotiating market...


  • Green Bay, Wisconsin, United States Schneider National, Inc. Full time

    Senior Customer Service RepresentativeLocation: Green Bay, WIShift: 2nd ShiftWork model: On-SiteSchedule: FULLTIME; Sunday 7:00 a.m. - 4:00 p.m., Monday - Thursday 2:00 p.m. - 11:00 p.m.Job OverviewSchneider National, Inc. is seeking a Senior Customer Service Representative in Green Bay to handle relationships with customers. The ideal candidate will be...


  • Green Bay, Wisconsin, United States Schneider Full time

    Job Overview:Schneider is seeking a skilled professional to manage relationships with customers and handle tasks related to processing and monitoring customer orders. The ideal candidate will have strong written and oral communication skills, be able to manage multiple priorities, and have a high school diploma or equivalent.Responsibilities:Monitor customer...


  • Green Bay, Wisconsin, United States Prevea Health Full time

    Job SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional customer service to patients and visitors. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...


  • Green Bay, Wisconsin, United States Advocate Aurora Health Full time

    Patient Service RepresentativeJoin our team at Advocate Aurora Health as a Patient Service Representative, where you will be the first point of contact for patients in our outpatient department and/or clinic reception. As a key member of our team, you will be responsible for greeting and registering patients, completing necessary forms, obtaining demographic...


  • Green Bay, Wisconsin, United States BayCare Clinic Full time

    Job Summary:BayCare Clinic is seeking a highly skilled and compassionate Patient Services Representative to join our team in Green Bay, WI. As a Patient Services Representative, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Greets and checks in patients, ensuring a warm...


  • Green Bay, Wisconsin, United States 223 Aurora Medical Group, Inc. Full time

    Job Summary:We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at 223 Aurora Medical Group, Inc.Key Responsibilities:Provide exceptional customer service to patients and visitors, responding to routine requests for information and answering telephone calls.Register patients, obtain demographic and insurance...