Patient Services Liaison

3 weeks ago


Green Bay, Wisconsin, United States Prevea Health Full time

Job Summary

As a Patient Services Liaison at Prevea Health, you will play a vital role in ensuring exceptional patient care and satisfaction. This position requires strong communication and interpersonal skills, as you will be the first point of contact for patients and visitors. Your primary responsibility will be to greet, instruct, and direct patients and visitors in a positive and engaging manner. You will also serve as a liaison between patients and medical staff, making a positive first impression on anyone utilizing Prevea Health services.

Main Responsibilities

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
Direct patient inquiries or complaints to appropriate parties.
Assist patients or callers in directing medical concerns; receive and route messages to appropriate staff.
Obtain and confirm accurate demographic and insurance/coverage information.
Schedule and confirm patient appointments.
Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
Attend meetings as required and follow the policies and procedures of the organization.

Specialized Requirements

Handle cash in accordance with Prevea policies and procedures.
Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing.
Complete all work tasks in accordance with privacy, compliance, and HIPAA laws.
Perform patient screening duties as determined necessary for a specific department and/or site.

Performance Requirements

Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communicate effectively with employees throughout the organization in a professional and positive manner.



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