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Patient Service Representative
2 months ago
As a Patient Service Representative at Advocate Aurora Health, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to greet and check in patients arriving for their appointments, ensuring that their information is complete and accurate. You will also be responsible for collecting patient responsibility as identified in the pre-registration process and verifying insurance benefits. Additionally, you will work closely with the Financial Advocate to coordinate patient financial resources and responsibilities. This is a dynamic role that requires strong communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Greet and check in patients arriving for their appointments
- Collect patient responsibility as identified in the pre-registration process
- Verify insurance benefits and communicate with patients regarding their financial responsibilities
- Work closely with the Financial Advocate to coordinate patient financial resources and responsibilities
- Monitor patient flow to ensure efficient and courteous care
Requirements:
- High school graduate or equivalent
- 1 year of experience in customer service or clerical/office experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
About Advocate Aurora Health:
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
